Vered's been a writer since she could hold pen to paper, which is longer than she cares to admit. She lives in Kenya with her family and other animals.
@airasia As I've explained multiple times, your website's chatbot insists I purchased the ticket from a travel agent. But I purchased my ticket from YOUR website. You have no contact info for me to talk with a real human to explain the details. This is a scam.
Still waiting for a response from @airasia about my canceled flight. I bought the tickets on their website, and then they canceled without notice. Still no refund. Still no explanation. Still no customer service ... #CustomerExperience
@airasia Still waiting for a response from @airasia about my canceled flight. Still no refund. Still no explanation. Still no customer service... #CustomerExperience
@airasia I purchased tickets on your website, and the route was later canceled by the airline. When I asked for a refund, your chat bot insisted I contact a travel agent, even though I didn't use a travel agent for my tickets. None of your emails or phone numbers work, either.
I know I'm not the only passenger struggling to get a refund from @airasia for cancelled flights. But beware of scam artists targeting frustrated customers!
@airasia I bought a ticket on the Air Asia website for an Air Asia flight in good faith. The route was canceled, but no refund. โน๏ธ Not even a reply to my query submitted via Ask Bo over 2 weeks ago. Support case # 212776839 @airasia@AVA_airasia
@airasia Hi - I sent feedback about a canceled ticket 5 days ago. Since @airasia canceled the ticket I bought on their website, they should refund me, but so far, still no reply! ๐