E. Escher

I used to play a LOT of GTA5, but on November 10th Rockstar killed my character for no adequately-explored reason.

[E. Escher @veritycomic]

@AlexCrowley94 @Ms_Nutrilicious @PetayPanMoFo @RockstarSupport They're no better.

[E. Escher @veritycomic]

@Sooopsinker @RockstarSupport Dear player, our data is infallible, but we somehow have no record of the thing you know happened. Please respect our omniscience and record second of your gameplay in case something weird happens. Yeah. Okay. Cretins.

[E. Escher @veritycomic]

@nevimir_ @RockstarSupport @rockstarsupport leave my tickets unanswered for 3-4 weeks, so I don't think it's down to working hours. A 24-hour turnaround seems to be the pinnacle of effort they can manage.

[E. Escher @veritycomic]

@JRDesign16 @RockstarSupport Also, if they can't fix customer problems, they shouldn't call themselves customer support.

[E. Escher @veritycomic]

Hey @rockstargames, why does it take @rockstarsupport three weeks to respond to a ticket?

[E. Escher @veritycomic]

@Nickb0430 @RockstarSupport Can't wait for a new game to get banned from for no reason. I think before @rockstargames bring out something new, they need to invest in some real @rockstarsupport, and sack the current crop of useless imbeciles.

[E. Escher @veritycomic]

@dawn_berlitz21 @RockstarSupport It's worse than that: the nonsense goes both ways. Modders run free while innocent players get banned for nothing and lose 5000 hours of gameplay due to @rockstargames incompetence. You're afraid of losing a car? I lost about 130, and of course @rockstarsupport won't help.

[E. Escher @veritycomic]

@MNTEofficial @RockstarSupport Next game is going to be "GTA" but it stands for "grand theft: account". @rockstargames will let you play for a random amount of time, then accuse you of cheating and wipe your account for no reason and ban you. It's a tense psychological thriller, and in no way similar to GTAO.

[E. Escher @veritycomic]

@StartCircleRev @RockstarSupport Isn't that 2 levels?

[E. Escher @veritycomic]

@DTMFRRL @RockstarSupport They mean 'create a support request on our support website'. The language doesn't make sense unless you already know what it means (like how accountants say 'raise' when they mean 'create'). Go to https://t.co/01veke6MXS and struggle through their maze-like system.

[E. Escher @veritycomic]

@bombosef @RockstarSupport Once you've been banned, @rockstarsupport turn totally hostile, like you're a convicted criminal or something. It's unreal. @rockstargames can't possibly want them to act this way.

[E. Escher @veritycomic]

@Tahabahadr7 @RockstarSupport I've been asking @rockstarsupport the same question for 12 months. Of course, now they're ignoring my tickets for 3 weeks before closing them without replying, so yeah, great customer service there from @rockstargames.

[E. Escher @veritycomic]

@totalltim2 @RockstarSupport It's badly implemented.

[E. Escher @veritycomic]

@GamerMom_ @RockstarSupport Probably nothing IS wrong with your account. Something's always wrong with GTA, though.

[E. Escher @veritycomic]

@Toxin30860780 @RockstarSupport I'm assuming you've used pegasus before. They don't spawn the vehicle near you, they drop it somewhere weird, and it shows up on the map as a yellow icon. If you can phone pegasus, the insurgent should be available on the list.

[E. Escher @veritycomic]

@DaThingsIwanna @RockstarSupport Disconnect from the net for a few seconds. The delay is the game trying to connect to every player in the session, and if something goes wrong it's not smart enough to give up.
Break the connection and it should drop you into a session by yourself.

[E. Escher @veritycomic]

@dsumner1234 @RockstarSupport I've been told by @rockstarsupport that they cannot be reached by email. But then, they still keep telling me to send them an email, so I dunno what's going on.
It's almost like @rockstargames hired a bunch of cretins for their support department. Go figure.

[E. Escher @veritycomic]

@GamerMom_ @RockstarSupport They've mixed my name up with other players. They've "confirmed" that I was cheating on games that I do not own. They've told me an endless stream of contradictory nonsense. They won't explain why I was banned, but all signs point to @rockstargames messing up and blaming players.

[E. Escher @veritycomic]

@kafourma @RockstarGames @RockstarSupport Oh no. Please no.