Lakshay Verma

[Lakshay Verma @verma4689]

@sony_india Hopefully, the issue will be resolved in this decade? @SonyIndia
@VijaySales do you even care to intervene? Sony is at least pretending to care

[Lakshay Verma @verma4689]

@sony_india @VijaySales
This is an escalation regarding a TV delivered with a broken screen, followed by 2+ months of broken promises, contradictory commitments and now complete silence from both teams.

We need a resolution, not another "2 days".

[Lakshay Verma @verma4689]

@sony_india What is @sony_india doing. I am being understanding after 2 months of excuses and lies, yet still being lied to. Head of the Service Center (Ashu) thinks customer is stupid and they can push whatever narrative they want and expect customer to be fine with it.

[Lakshay Verma @verma4689]

@sony_india It's plain disgusting how @SonyIndia and @VijaySales think that customer is stupid and they can fool them however they want. Instead of resolving the issue and providing an actual resolution, they think because the customer is desperate they will accept whatever issu they propose

[Lakshay Verma @verma4689]

@VijaySales @sony_india @SonyIndia @VijaySales @sony_india haven't heard back from anyone - can you stop fooling customers?

[Lakshay Verma @verma4689]

@VijaySales @sony_india @SonyIndia

[Lakshay Verma @verma4689]

@sony_india @VijaySales @SonyIndia Please stop passing responsibility between teams and take ownership.

@SonyIndia — honour the screen-replacement commitment you repeatedly made.

@VijaySales — honour the replacement commitment you made after obtaining Sony's approval.

We have been patient for long enough.

[Lakshay Verma @verma4689]

@sony_india @VijaySales @SonyIndia • Sony approval was subsequently received
• Vijay Sales still refused replacement
• Sony repeatedly promised screen replacement, then went silent
• Delivery photographs are being withheld
• 2+ months of chasing with no resolution

[Lakshay Verma @verma4689]

@sony_india @VijaySales Sony then told us that they would replace the screen.
This was not a one-off statement. Sony representatives repeatedly promised us the same resolution on multiple calls.
Now, after repeatedly assuring us that the screen would be replaced, the Sony team has also disappeared.

[Lakshay Verma @verma4689]

@sony_india @VijaySales The TV was delivered and left inside locked room.

The delivery team did not open the box or show us the TV/screen at delivery.

When the installation team finally opened the box, the TV had a broken screen.

We immediately sought a resolution.

[Lakshay Verma @verma4689]

@Ashley1539015 @davis_luxury @grok @grok they look like a cluster of baby earthworms to me, if not earthworms, sone worms by their movement for sure. You might want to reaccess the video.

[Lakshay Verma @verma4689]

@KrishaAsiagh @RandomRambles11 Why the hypocrisy? Why go lenient on women?

[Lakshay Verma @verma4689]

@charanthukran @hellwala भगवान ने आँखे दी हैं? आज के रोड ऐसे नहीं है 🤣

[Lakshay Verma @verma4689]

@hellwala Aaj bol ke dikha do aise