Shopping for new vet software?
Start with your problems, not the features.
List 5 daily frustrations, then score every vendor on how well they solve them. π―
#vetmed#veterinary#vetsoftware
A proud moment for me this week.
This is my first article in @tvbpublication, and I could not be happier to see my work picked up. The entire team at TVB has been incredible to work with, and I'm grateful they gave this piece a home.
The topic is one I care a lot about: how to run a software demo that actually tells you something.
Most practices run a demo the same way. Accept the calendar invite, pull a few people into a room, and nod along for an hour while a sales rep clicks through slides. The vendor controls the agenda. Around minute 40 someone asks about pricing, the rep says "that depends," and the call ends with a follow-up email full of links nobody opens.
I've watched this happen dozens of times, from both sides of the table.
The core problem: the demo is not the start of your evaluation. It's a checkpoint in the middle. If you haven't written down your requirements before that call, you're watching a product tour instead of testing a solution for your practice.
The article breaks down how to flip that:
Write your requirements first, prioritized by workflow
Cut your list to a three product shortlist (six in parallel just causes fatigue and bad decisions)
Make the demo prove it can do your work, not its highlight reel
It's framed around PIMS selection, the biggest software decision a practice makes, but the framework works for any veterinary software category.
If you don't already follow @tvbpublication, you should. It's one of the best resources out there for the business side of running a practice. Practical, well edited, and genuinely useful for owners and managers.
Thank you again to the TVB team. This one means a lot.
https://t.co/LihXDLR2Xl
Want clinics to love you?
Build for the messy middle: exceptions, edge cases, and handoffs between roles.
Thatβs where real workflow lives. π§ π₯
#VetSoftware#Workflow#UX
A good demo ends with next steps: configuration plan, training plan, integration plan, and clear pricing.
If it ends with βany questions,β push harder. π§Ύβ‘οΈ
#VetPractice#Procurement#VetMed
βπ The best question is not βdo you integrate,β it is βwhat writes back and what breaks.β
Read the full guide:
#VetMed#VeterinarySoftware#PIMS
Create a βGo-Live Readinessβ score and share it weekly.
When clinics see progress, anxiety drops and outcomes improve. πβ
#VetSoftware#Implementation#CustomerSuccess
Charged to the practice per seat. Recovered from the pet owner per pet.
The software cost nobody puts on the list of why veterinary care keeps getting more expensive.
New issue of The Veterinary Software Insider: https://t.co/XetJRr1P5I
Checklist for go-live readiness: completed training by role, migrated data validated, integrations tested, downtime plan printed, support contacts confirmed. β π§Ύ
#VetPractice#Onboarding#Ops
π₯βοΈ Think of PIMS as the operating system of the clinic, not just the medical record.
Read the full guide: https://t.co/LEiYscLWkJ
#VetMed#VeterinarySoftware#PIMS