Vibhav (विभव)

Indian 🇮🇳 Technologist

[Vibhav (विभव) @vibhav_S]

@cromaretail

[Vibhav (विभव) @vibhav_S]

@cromaretail @philipsindia On 6 October 2026, the Consumer Commission admitted my complaint against Infiniti Retail Ltd. (Croma) and directed issuance of notice.

[Vibhav (विभव) @vibhav_S]

@cromaretail @philipsindia On 6 October 2026, the Consumer Commission admitted my complaint against Infiniti Retail Ltd. (Croma) and directed issuance of notice.

[Vibhav (विभव) @vibhav_S]

@CromaRetail @PhilipsIndia I purchased a Philips Air Fryer (EC269964648448) and received a used, scratched unit instead of a new product. This is misleading and unethical. Expecting accountability and a resolution. #CustomerService #OnlineFraud

[Vibhav (विभव) @vibhav_S]

@PiyushGoyalOffc @jagograhakjago @PMOIndia Still waiting for any progress and update.

[Vibhav (विभव) @vibhav_S]

My e-jagriti complaint 202606041765 is pending for processing since 4th June with revisions related to font etc was submitted on 7th July, no action taken since then. Is this how consumer rights are protected? @PiyushGoyalOffc
@jagograhakjago @PMOIndia

[Vibhav (विभव) @vibhav_S]

Sent the AWB Number in DM, kindly note that

The delivery status was changed from "Out for delivery" to "Consignment shifted from the given address" without any attempted delivery. Why is this occurring, especially when customers who cannot hear the other party and try to call back experience deliberate call disconnections followed by such status updates?

[Vibhav (विभव) @vibhav_S]

@BlueDartCares Hi, my parcel (Waybill: 3596373432) was out for delivery today but was redirected without any delivery attempt. Despite being home & trying to reach the delivery partner, my calls were cancelled without explanation. This is unprofessional & negligent. Immediate resolution needed. #BluedarterService

[Vibhav (विभव) @vibhav_S]

Urgent attention required @nch1915

Ref No: E-Jagriti Ref No - 202606041765
Filed: 4th June
Against: Infinity Retail @cromaretail
Issue: Fraud and unethical trade practices by sending a used air fryer
Stuck in "Pending Scrutiny" for over a month with no update. Kindly escalate and resolve immediately. #ConsumerRights

[Vibhav (विभव) @vibhav_S]

URGENT: No water supply in Shastri Nagar, Kanpur for the last 72 hours! 🚰 Residents are facing severe trouble.

Requesting @nagarnigamknp and @JalKanpur to restore the supply and arrange water tankers in 230/2 Shastri Nagar ASAP.
#Kanpur #ShastriNagar #KanpurNagarNigam #WaterCrisis

- Anil Kumar Srivastava
9795820448

[Vibhav (विभव) @vibhav_S]

UPDATE — Day 33 | @CromaRetail @TataCompanies
Matter is now before the District Consumer Disputes Redressal Commission, Mumbai.
@CromaRetail has offered a refund & return — but has not responded to a single communication regarding compensation for:
❌ Receiving a used product sold as new
❌ Legal & advocate costs
❌ Mental harassment & repeated false statements
Silence on compensation after 33 days is not a resolution.
@nch1915 @jagograhakjago @MumbaiPolice @PiyushGoyal @PMOIndia #ConsumerCourt #ShameOnCroma #OnlineFraud

[Vibhav (विभव) @vibhav_S]

@CromaRetail @TataCompanies
Received SMS at 7:34 AM today:
'Delivery partner out to collect return order RO1000000845781'
This pickup was arranged WITHOUT:
❌ My written authorization
❌ Written settlement confirmation
❌ Compensation addressed
❌ Legal fees addressed
My formal written refusal dated 16th June stands
Sending delivery partner without consent after written refusal = harassment
All documented for Consumer Court and CCPA
@nch1915 @jagograhakjago @MumbaiPolice @PiyushGoyal
#ShameOnCroma #ConsumerCourt

[Vibhav (विभव) @vibhav_S]

@CromaRetail @TataCompanies
18th June 2026 — Same Day:
NCH Government Portal
12:52 PM: 'Product delivered intact — closing case'
Twitter previous evening:
'Pickup arranged — refund initiated' — Manz
FIFTH false statement
This time on government portal
While simultaneously arranging pickup
NCH rejected their closure — complaint still active
@nch1915 @jagograhakjago @PiyushGoyal @PMOIndia
#ShameOnCroma #ConsumerCourt #OnlineFraud

[Vibhav (विभव) @vibhav_S]

@CromaRetail Thank you Manz for responding after 26 days of silence.
However this remains incomplete resolution:
✅ Refund ₹7,848 — noted
❌ Compensation ₹50,000 — not addressed
❌ Legal fees ₹8,000 — not addressed
❌ Written apology — not addressed
Also noting that Manz previously stated 'no discrepancy found'
Now arranging pickup as 'exception'
Same person. Complete contradiction. Public record.
My formal email dated 16th June 2026 outlines complete settlement terms
Awaiting written response covering full claim of ₹65,848
SR #8779540264593
⚖️ Consumer Court case active
🏛️ CCPA filed
#ShameOnCroma #ConsumerCourt

[Vibhav (विभव) @vibhav_S]

Day 25: Escalated my case against @cromaretail to the Central Consumer Protection Authority.
This is not just a defect—it is the sale of a used/demo product as new, followed by repeated false denials despite evidence.
This requires scrutiny.
@CromaSupport @consaff @jagograhakjago

[Vibhav (विभव) @vibhav_S]

Consumer Complaint against @CromaRetail is filed
before the District Consumer Disputes Redressal Commission, Mumbai.

Despite clear photographic evidence, Croma issued three written rejections claiming the product was delivered in “intact condition”.

One of these rejections was sent directly to senior government authorities at the National Consumer Helpline and Ministry of Consumer Affairs.

My advocate served a formal legal notice (Ref. 5743218) on 6th June 2026, which Croma has completely ignored.The matter is now before the Consumer Court.
#ConsumerRights #JagoGrahakJago

[Vibhav (विभव) @vibhav_S]

24 days ago @CromaRetail delivered a used/demo air fryer instead of new
Since then:
❌ 3 false written statements
❌ 8 scripted agents
❌ Legal notice ignored
❌ Government portals ignored
❌ Complete silence now
What would have cost them ONE email on Day 1 will now cost them a Consumer Court judgment
@TataCompanies this is your company
@nch1915 @jagograhakjago @PiyushGoyal @PMOIndia
#ShameOnCroma #OnlineFraud

[Vibhav (विभव) @vibhav_S]

It is 22nd Day of the #OnlineFraud by @cromaretaill as a part of @TataCompanies , today marks the end of legal notice reply deadline delivered to Croma last Saturday . ZERO response received
AND
From Belagavi Consumer Court — Direct Precedent Against Croma:
"Non-reply of legal notice by the Opposite Party amounts to admitting the case of the Complainant"
Case: Dr. Manish M Bagi v. Infiniti Retail Limited (trading as Croma)
CC/641/2022
District Consumer Disputes Redressal Commission Belagavi
Dated: 09 October 2023

#ConsumerCourt case against croma is in process now with legal violations:
⚖️ Section 2(47) CPA 2019 — Unfair Trade Practice
⚖️ Section 2(7) CPA 2019 — Defective goods delivered
⚖️ Section 2(11) CPA 2019 — Deficiency in service
⚖️ Section 17 Indian Contract Act — Fraud & misrepresentation
#ShameOnCroma #OnlineFraud

[Vibhav (विभव) @vibhav_S]

Urgent assistance needed!
****Gold AMC****
🚨 The red light is continuously blinking on my Aquaguard water purifier, and we have no access to clean drinking water at home. My service request has already been raised. Please assign a technician immediately!
Service ID: CM-060226-66375843
@Eureka_ForbesIN #Aquaguard #CustomerService #EurekaForbes
@EurekaforbesIN
@EurekaforbesIN

[Vibhav (विभव) @vibhav_S]

My jio fiber connection is down and internet not working today in Dreams complex,Bhandup West, Mumbai, kindly look into it urgently
@JioCare