Victoria Chambers

[Victoria Chambers @VickiChambers99]

@SouthernWater can you confirm when the inspector will arrive to assess the issue in SO18? It appears it's been over an hour with no water in a heatwave and no timescales given on the fix. If it will be hours before they arrive this will help people to source other supplies.

[Victoria Chambers @VickiChambers99]

@premierinn Done

[Victoria Chambers @VickiChambers99]

@premierinn Excel London: We had appalling service in the restaurant for two nights in a row, topped off by being shouted out by your restaurant staff.

We only returned on the second night because we had already paid for the meal deal.  On the first night, it took 25 minutes

[Victoria Chambers @VickiChambers99]

@premierinn lack of service.  I left the restaurant very upset and spoke to reception whereby the staff member followed me and stood there looking very stern whilst I complained. It was very intimidating. We cannot wait to leave in the morning.

[Victoria Chambers @VickiChambers99]

@premierinn , asking "what's your problem?" and complained at me they were short staffed. I said I didn't feel I had been rude but at every occasion we did have to chase for service. We did not blame anyone and certainly other customers were much more vocal about the lack of

[Victoria Chambers @VickiChambers99]

@premierinn curt "what do you want" from a rather annoyed staff member. It took another 20 mins for dessert to arrive. When we left I said "thank you" to the staff member who simply gave me a filthy look so I said "or not". She then shouted at me for being rude

[Victoria Chambers @VickiChambers99]

@premierinn complimentary drinks and food arrived 10 mins later, being 9.50pm when we were at the restaurant at 8.30pm.  Noone cleared our plates (despite an empty restaurant) so I took them to the till so someone would pick them up. We had to ask to order dessert and got a

[Victoria Chambers @VickiChambers99]

@premierinn never getting their food. Again, over an hour later with only four tables waiting to eat and no food. I asked for an update on when our meal would arrive and was assured they would find out but noone came back to me.  I chased another member of staff who got us

[Victoria Chambers @VickiChambers99]

@premierinn Noone took our order once seated, again we had to ask and in fact customers were telling staff who was waiting to order.  I ended up going to the bar to get our drinks and the barman said our drinks were never put through. Several customers complained and left never

[Victoria Chambers @VickiChambers99]

@premierinn Both meals were missing items from the order and staff were disinterested when we raised it. We never got the advertised meals from the menu.

On the second evening after 10 minutes of no staff seating  people waiting to get in I had to ask reception to get someone.

[Victoria Chambers @VickiChambers99]

@premierinn to get our drinks orders in despite the restaurant being mostly empty. We had to ask several times for service and I went to the bar myself to get a glass of water as I felt dehydrated. It took 1hr 15 mins to get our main meal which we had to chase several times.

[Victoria Chambers @VickiChambers99]

@tastecard Still cannot cancel online and my cancellation form I filled out and emailed last week has still not been actioned. Again I ask, how do you cancel? PMs sent too with my case number.

[Victoria Chambers @VickiChambers99]

@tastecard @KirstlesLT3 Yes I have already. I sent cancellation on 27th August (case. 01161670) but you still took £5.99 from my account on 31st August.

[Victoria Chambers @VickiChambers99]

@tastecard @KirstlesLT3 I used the online cancellation form in good time before my free trial expired but you still took £5.99 from my account 🤔.

[Victoria Chambers @VickiChambers99]

@tastecard I've spent the last three days trying to cancel my free trial. The link on the website is broken so I sent you a cancellation form. But today you have taken £5.99 from my account 🤔. How am I supposed to cancel?!

[Victoria Chambers @VickiChambers99]

@sainsburys Can you confirm what is happening with the missing items from my delivery which I've paid for?

[McVitie's @McVities]

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[Victoria Chambers @VickiChambers99]

@coachingicon @WyvernCollege My youngest is 4 years old in Year R. I'm confused if you only accept from aged 5, can you confirm? Do you take Tax Free Childcare payments?

[Victoria Chambers @VickiChambers99]

So much tension has just left my body! The world has a future 😍

[Victoria Chambers @VickiChambers99]

@thecrescentprim Found a rainbow over school this morning 🌈. Eldest in Yr6 explains how light refracts off the water droplets in the atmosphere. Always learning!