@firebox placed an order on 21st November and haven't yet received it. No email updates or dispatch confirmations. I've also emailed but haven't received a response. Can someone help?
We have been let down/ stiffed by what we believe to be a large fake booking for today
They strung us along all week with queries and increased the numbers over n over. It was deliberate and calculated
We spent so much time trying to accommodate them, rebuilding the table plans, ordering in extra food, especially for them, turning away genuine bookings for regulars and locals in the meantime, and then when it came to taking a deposit,
they just tried to bluff it
Only for a bit of intuition would we be left with an empty restaurant and lots of food left over, and a demoralised team
It’s so hard. We try so hard to make our guests happy, only to get shafted
Yes, it’s our fault. We should have got a deposit from the get-go
But they were so convincing they had us focused on menus and allergens etc
It’s so tough to swallow after a long week
Anyway, we let our guard down, not even that we were trying to be hospitable. It’s in our nature
My own belief is that it was somebody in the trade being a snake 🐍 and I’ll get to the bottom of it, but for now, it’s time to try and save the day
It would be great to fill those tables, so if you fancy a nice bit of nosh today, you’ll be doing us a solid
https://t.co/vh6sq3622y
I’ve just released the tables now, and we’ll do a full rejig when we get in
It’s a sickening way to start a Sunday, I couldn’t sleep I was so upset
But we’ll pump on the music and get stuck in
To dickhead bluffer, I’ll get ya ya prick
Wow. Colin Farrell, Barry Keoghan, Kerry Condon, Brendan Gleeson and Paul Mescal all nominated for Oscars. The British media won't know themselves with all these names they'll be claiming as their own
@LaRedouteUK Still no response 5 days after I got in contact regarding a mistake you guys made with my order. Starting to get very frustrated with the lack of customer service!
@LaRedouteUK ordered a green blazer nearly 2 weeks ago. Received my PKG and a mens blue coat has been sent. No response from customer care contact form. Please can you help?
@SavageXFenty everytime I click "place order" after agreeing to T&C's the page just refreshes and doesn't go through. Have tried different browsers/devices and have cleared cache. Help chat on the website isn't working either. Please help!
@virginmedia have contacted customer service 12 times in the last month about not getting a service that my package includes and that I pay for. Different responses and no help from any of the team. Submitted a formal complaint 10 days ago and no response. Disgraceful service!
@virginmedia I have spoken to 12 different people who have given me different information and solutions that don't work. I've asked so many times to speak with a manager/complaints department and I'm being ignored. This is not the service I pay for
@virginmedia I haven't had Amazon prime for a month because the person who renewed my contract never generated a code. Received a code, didn't work, requested another, never received. Now being told that I don't have prime included despite this being confirmed by staff and on my contract.