@AvantiWestCoast I want to buy tickets for Crewe to London on 1st jan but they’re not available.
Any idea when?
I have 2 children with me and I don’t want to leave it last min?
@TheRangeUK Hi I’ve been waiting for a refund for an order, the refund was confirmed via email on 30/11/21.
I was advised it would take 3-5 working days
It’s now 12 working days & my refund still hasn’t been received!
I’ve tried contacting CS via email but with no success 😡
@LookfantasticCS returned an item via your designated carrier InPost, you’ve advised they’ve lost the parcel now I can’t get anyone from customer service to reply about my refund! The item returned was £102!! Absolutely shocking service!!
@LookfantasticCS This is my second Tweet on top of countless messages on your app! If your getting so many complaints maybe it’s time to improve your service or get more CS staff!
@LookfantasticCS I returned an order on 8th October and I haven’t received any confirmation that it’s been received or when I will get my refund!
I’ve tried messaging on your app but no one replies!!! 😡
@chronomentary why does your company not reply to any email queries abs the phone line is just for information! I’ve been waiting for a refund for almost a month for tests you failed to deliver on time