Vikas Jain

Analyst, Observer, Believer.

I am not any kind of influencer.
Neither I believe in twitter blue. Write whatever comes to mind first

Follow at your own risk

[Vikas Jain @vicksj]

@RBI @RBIsays When all the banks are changing their T&C regarding #Rewards on a daily basis based on the #MCC, why there is no rule for the banks to displays the same on charge slip or OTP page when customer is making payment and avoid the disputes later.

[Vikas Jain @vicksj]

@hdfcsec To tell me where is the option of OFS IN YOUR APP,you need my contact details. WTF!!!!

[Vikas Jain @vicksj]

@hdfcsec where the hell is OFS option in your app. You have made a complete mess of the app

[Vikas Jain @vicksj]

@Airtel_Presence I have written a mail to you for deactivation of my wifi connection yesterday as I was not able to find any option in your app help section for this. I have not received any reply or acknowledgement from your side. Please look into this and do the needful

[Vikas Jain @vicksj]

@excitel_rocks Thanks, request you to raise a ticket for router replacement so that at least I can use the internet.

[Vikas Jain @vicksj]

@excitel_rocks if you really are serious about resolving problems and customer satisfaction, replace my router at the earliest for the device drop issue and arrange a callback from a senior technical officer who understands networking and not some junior customer service agent

[Vikas Jain @vicksj]

Guys do not buy @excitel_rocks at any cost go with someone with reputation. These guys are theives who just want your money and have no shame

[Vikas Jain @vicksj]

@excitel_rocks And only lip service here and they are scared to give a written reply on email, their email response is as discussed over call we have provided all info but when asked to give in writing they stop responding so that customer will have no proof of their service deficiency

[Vikas Jain @vicksj]

Guys do not buy @excitel_rocks at any cost go with someone with reputation. These guys are theives who just want your money and have no shame

[Vikas Jain @vicksj]

So it's not even a day that I have got @excitel_rocks installed and I am already regretting my decision. The people who were calling daily to get it installed are not picking phone. This is garbage. My money wasted and there is no support. False promises by sales to make you pay

[Vikas Jain @vicksj]

@excitel_rocks Even if I just ignore the ipv6 part, this is still unusable, router keeps dropping devices. The ticket is open from the last 3 days but no action was taken to replace the router. They boast about 4 hours resolution but their service is pathetic. Nobody bothers to look at tickets

[Vikas Jain @vicksj]

@excitel_rocks The best is that you take back this garbage and refund my money as I don't think your teams are capable enough to resolve the issue. I have installed excitel only on 1 condition that I will get IPV6 which your sales team confirmed but now your teams are denying it.

[Vikas Jain @vicksj]

So it's not even a day that I have got @excitel_rocks installed and I am already regretting my decision. The people who were calling daily to get it installed are not picking phone. This is garbage. My money wasted and there is no support. False promises by sales to make you pay

[Vikas Jain @vicksj]

@excitel_rocks Your team is asking me the proof for 3+2 as they don't have any 3+2 plan. So attaching here the proof. Either you are making customers fool or you don't know what is happening in your company

[Vikas Jain @vicksj]

@excitel_rocks Yes that callback is of no use. Please ask your technical/sales team to resolve the issue or take back your connection and refund my money

[Vikas Jain @vicksj]

@excitel_rocks These are all the ticket raised. Also as per the latest promotion the plan should be 3+2 months but showing only 3+1

[Vikas Jain @vicksj]

@excitel_rocks I cannot DM you

[Vikas Jain @vicksj]

@flipkartsupport When will my replacement order will be created

[Vikas Jain @vicksj]

@Flipkart has deployed bots as customer care agents, do not expect a resolution from them. They just want to close the ticket without even understanding concern

[Vikas Jain @vicksj]

@flipkartsupport I have rejected OBD order because it was a used item. now I am told to order again, WHY? its your responsibility to provide a replacement. Just because item price have increased you want me to conveniently order again instead of you proividing a replaement.

[Vikas Jain @vicksj]

@flipkartsupport See this is what bot reply is. Hope bosses at @flipkart are looking into this useless support. If they do not want to resolve the customer problem just close the non-existent support channel and let the customer raise the coming with @jagograhakjago

[Vikas Jain @vicksj]

@flipkartsupport So you have not even understood the problem and making resolution as per you imagination

[Vikas Jain @vicksj]

@flipkartsupport That's exactly what I have been asking for from last one hour. What was the concern and what is the resolution. But you want to repeat like a bot that we have resolved the concern. My concern is sending a used item but your resolution is that we will deliver the item.

[Vikas Jain @vicksj]

@flipkartsupport Yeah just telling that we have resolved your concern where on asking, What is the concern only bots replies are coming that we have resolved it already. Which shows your level of seriousness and commitment