@Deliveroo appalling service. Ordered a few items and paid priority due to a frozen item. Driver made 2 detours extending the delivery from 6mins to 30 and then when it arrived drinks were completely spilled and empty. On top of that I’ve been on the chat for 30mins with no reply
Considering deleting @UberEats as recently the service has been so unreliable. Sometimes no delivery or waiting for hours and the number of times I get the ‘oops finding another delivery person’ message is unreal especially when the tracker shows they are close.
@SkyHelpTeam I have been trying to speak to someone and no matter how many times I call the automated machine just says goodbye. How on earth do I get to speak to someone?
Ordered a gift from @BadgerandBrown and paid for 1-2 day delivery. This was a week ago now and still no sign. I’ve contacted the enquiries email three times and tried to submit an online contact form all to no avail and no response So disappointing.
@JustEatUK what an appalling service you are offering. Order at 6:30pm, due to arrive 7:15pm. Driver at restaurant (allegedly) before 7pm and still no delivery at 8pm. Finally found a way to use your chat (that isn’t easy in itself). 4 chats later and another hour and half you
@JustEatUK Thank you for replying. The order number was 1391886225 and I’m sure you will be able to see the transcript of the numerous conversations. I am just disappointed in how long I was made to wait when it was clear that the order wasn’t coming.
Finally realise the order is not coming. It should not be this hard and please don’t expect people to accept being told it’s coming in ten mins for over an hour. I’m patient but not that patient. And don’t tell people they have to pay 50% of the order when it’s not delivered.
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