Really looking for a positive response, more than a month, i want to EXPERIENCE THE EAR 1.
Please provide an approval for the replacement as you had mentioned in mail, so i can finally use it.
PS - You turned a FAN, into thinking that you are just like others...
@nothingsupport
One thing i want to ask @nothingsupport AFTER SAYING A YES ON EMAIL, BY YOUR NOTHING EXECUTIVE THAT THE PRODUCT WILL BE REPLACED, WHY ARE YOU DENYING THE FACT IN THE END SAYING, "it cannot be replaced as it is a physical damage".
Till date while I am writing this!
My Broken Product, is at Service centre, @nothingsupport isnt helping me here, what dissapoints more is the mismanagement of the team, I acted like a mediator for @nothingsupport and customer care.
More than that, I am an artist, a rebel, a creator, i am a sucker for aesthetics, but this is what you guys give?@getpeid I was insipred by your idea, your design language of @nothing brand and followed you, but never knew this is what is happening.
They said, after a month, that it cannot be replaced. I have clear confirmation from USHA, GEORGE AND RAKESH, stating on mail, that the new product will be sent in 7 - 10 days. WHY THIS?
The SERVICE CENTRE, IS CLUELESS ABOUT THIS, THEY DK WHAT THEY HAVE TO DO!!!
My last mail I received was on July 23, stating that they are closing the new ticket that i had raised again. For one month, i have had to travel 3 times to the service centre, to hear @nothing from them.
I have been calling everyday to ask @nothingsupport what is the update?
When I called @nothingsupport, they said we need 24 hours for confirmation, but this 24 hours went on for 21 DAYS!!! ASC cannot replace or give it back without confirmation from @nothingsupport.
Sadly, after 21 days, I got a call that @nothing could be done, thus another ticket
I raised the issue with your @nothingsupport team, glad to see a response by George, he asked me did i take it to the store?
I said yes, and they strictly refused that @nothing can be done as it is a physical damage, thus mailing them.
PFA the screenshot between George and me.
....it is in a top tier condition, used only twice. Attaching the images of the damaged product for your reference and to check that the product is in top tier condition, and because of the broken plastic, my left earbud has stopped charging.
My first mail was sent on June 24, reaching out to you to complain about the replaced product i got and which had a material issue, the plastic just broke with pressure equivalent to @nothing when i used it for the second time. The case, and the earphone has no scratch, as....
@nothingsupport@nothing@getpeid
This is Kshitij this side, a Nothing fan, an investor, a believer in your idea to remove the barrier between people and technology!
Dissapointed and sad while writing this or to bring the case publicly, kindly read my experience with EAR 1.
DROP ALERT!🚨🚨
Life always has a point where we hit rock bottom.
We are driven to do better by a particular energy, by a certain light, and that light shows us the way.
KOI FISH's journey inspired Flying Guardian.
RT, Shares are appreciated fam!
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