Vik Jain

CFO - ESolz

[Vik Jain @vikasiz]

@flyspicejet Hope you do .. my flight is early morning

[Vik Jain @vikasiz]

@flyspicejet Your Website and App all seem broken. PNR shows invalid. login does not work. Is it the same always? Need Tech Support?

[Vik Jain @vikasiz]

@flyspicejet Already did, have sent my PNR but no update on the issue. Your website does not let me check-in, says PNR Invalid

[Vik Jain @vikasiz]

@cars24india I have sold my car already, so can you kindly stop calling me non stop from different numbers?

[Vik Jain @vikasiz]

@zomato thanks

[Vik Jain @vikasiz]

@proptiger can you please stop sending spam calls from random numbers. It’s getting difficult to keep blocking all numbers u call from.

[Vik Jain @vikasiz]

@hm_custserv I ordered 2 hoodies pack and I got it delivered today and paid COD and checked and there is only one hoodie there.

[Vik Jain @vikasiz]

@IndiGo6E I got an email that my flight 6e237 on 2nd August is cancelled. But on travel portals it shows that the flight is available for much higher rates. New trick to get more money ????

[Vik Jain @vikasiz]

@flyspicejet So if consumer reschedules why do you charge a heaven from them. They can also have operational issues. Why this one sided rule for you guys. Give me one free rescheduling and I am happy

[Vik Jain @vikasiz]

@flyspicejet hey just a suggestion, might be in future do inform us before we book as to when your pilots or staff decide to take a day off so we do not have to go through the rescheduling at will nightmare from your end

[Vik Jain @vikasiz]

@flyspicejet And the one min wait from customer care is now 25 mins, and still waiting on call .. I will gift you guys a watch, wait it is rescheduled to be recd in your next life

[Vik Jain @vikasiz]

@flyspicejet Done, but I need a resolution and not a response from your AI Bot

[Vik Jain @vikasiz]

@flyspicejet And if you reschedule the flight, who reimburses me for the hotel cost? I do not mind if you can give me an extra day of hotel booking or even put me up for a full paid holiday

[Vik Jain @vikasiz]

@flyspicejet So since you can reschedule flights at will, don't you think customers should option to reschedule once (for free)?

[Vik Jain @vikasiz]

@flyspicejet Your customer care told me to hold a min while I was on call and it has been 20 mins now, what kind of time calculations do you guys use?

[Vik Jain @vikasiz]

@flyspicejet The flight is rescheduled and now you do not have any other facility so what about a compensation since you rescheduled

[Vik Jain @vikasiz]

@flyspicejet How can u reschedule flight and just say a simple sorry. When we change flight dates you charge a fortune

[Vik Jain @vikasiz]

@PayPalIN You can connect with me on the Paypal email / Phone number linked to my account

[Vik Jain @vikasiz]

@PayPalIN having issues with my account for over 3 months now. Your customer care ignores emails and calls. Posted the issue on the community too but it is straightforward

https://t.co/rFWshYSWF5

[Vik Jain @vikasiz]

@flyspicejet Your responses are like bots. You still accepting new bookings the same day .. how is that possible

[Vik Jain @vikasiz]

@flyspicejet I got a message - Dear Customer Due to the Covid-19 travel restrictions, your SpiceJet flight SG 130 from Kolkata-Delhi dated 08-Oct-20 has been cancelled. Phone lines are not connecting .. why is this cancelled and what actions can I take