Vikas Vashisht

Anthropologist | Trends Specialist | Ethnographer | Thought Provoking Innovationist

[Vikas Vashisht @vikasvashisht]

Finally ended a 15+ years long relationship with @airtelindia , simply because in today's age of connectivity they refused to provide a stable connection. Poor experience with customer care being totally unempathetic and trying to give me offers instead of solving my problem.

[Vikas Vashisht @vikasvashisht]

@airtelindia While the customer care agreed to me problem and asked ground team to install airfiber instead of wired connection, the ground team openly revised to install saying it reflects badly on us. In both their issues, I'm the ones suffering for simply wanting a stable connection.

[Vikas Vashisht @vikasvashisht]

Customer care should be renamed to Company care because no one apparently cares for the customer. @airtelindia , really bad service experience yet again, and i just wanted a new connection from Airtel only. My bad. Need to shift now.

[Vikas Vashisht @vikasvashisht]

Finally, switched to @Swiggy from @zomato . Its a sigh of relief actually seeing your orders getting delivered on promised time, and see more partner coverage across the region. Keeping fingers crossed that the experience continues.

[Vikas Vashisht @vikasvashisht]

Craving for a chilled Guinness in Gurgaon. Not sure, where I can get it. Any suggestions?

[Vikas Vashisht @vikasvashisht]

Something going on with @zomato orders in Gurgaon. Never reach on time even after paying VIP premium order fee, and now the delivery partners are not available near prime delivery restaurants. Either strategy by competitors, or zomato is just playing lazy.

[Vikas Vashisht @vikasvashisht]

@UC_Assist Thanks. Have shared my number on DM.

[Vikas Vashisht @vikasvashisht]

@urbancompany_UC , what's going on? u installed Native claiming there is no need for srvc for 2 yrs, but what it meant was "No Service will be provided for 2 yrs" .Been calling ur cust care since mrng & they are simply not registering a ticket 4 bad tasting water. Its just bad CX

[Vikas Vashisht @vikasvashisht]

Indian #repoters need to refresh their English. Anytime, anyone speaks, it becomes a "#breakssilence" news

[Vikas Vashisht @vikasvashisht]

@medanta , assuming patients visits the heart institute for better care and stress relieving. Appears the opposite here with absolute mismanagement of appointments outside room 27. Patients in distress over 3 hours of waiting period and doctor is missing now apparently. #CX

[Vikas Vashisht @vikasvashisht]

@AmazonHelp More than 48 hrs passed. Still the same status. More than a month since this product was ordered. Netither getting cancelled, nor getting delivered. What's going on @amazonIN

[Vikas Vashisht @vikasvashisht]

@amazonIN , pls help out. I placed an order on 21 Nov, & since then it's neither getting delivered nor am I able to cancel despite my daily calls to Amazon. Everytime I've been told that it's canceled & money refunded nothing happens. #disappointed #disgruntled #baduserexperience

[Vikas Vashisht @vikasvashisht]

@AmazonHelp Same response as I have been getting for the last 15 days.

[Vikas Vashisht @vikasvashisht]

@AmazonHelp Which link??

[Vikas Vashisht @vikasvashisht]

@AmazonHelp No resolution as yet. Still calling everyday and getting same response. Force cancellation initiated, will receive refund in 2 days. This has been going on for the last couple of weeks.

[Vikas Vashisht @vikasvashisht]

What’s happening to #MarvelStudios . #Shehulk is making me wait for action, more than Eric Bana’s Hulk ever did. #Boring #marvellostit Scared for #DaredevilBornAgain

[Vikas Vashisht @vikasvashisht]

The value of #time in your life doesn’t come from how you manage your #calendar, but how #respectful are you of other people’s calendar as well. #meetings #outlook #professionalethics #etiquette

[Vikas Vashisht @vikasvashisht]

Its been an hour since my last service guy told me it will take 20 mins to come, but as acc to engraved he is still having his breakfast & will take some more time to come. This is the same response I am getting since last morning. 20 mins in Airtel equals 2 days in real-life.

[Vikas Vashisht @vikasvashisht]

@airtelindia has managed to touched a new low in customer supports. More than 24 hours I'm with a broken internet connecting and gas received 7 different TATs from different people. No one seems to care. What a mockery of #userexperience #nonresponsive #poorcustomercare

[Dr Gill @ikpsgill1]

BP apparatus can check sugar levels 😱 🤣