@aedcelectricity This is still not resolved? No Power yesterday in Gaduwa/App, restored late at night, went out again early hours of the morning and still nothing... What is going here?
@AirtelNigeria, After another round of multiple reboots of the ODU. Service seem to have been restored as 5G signal is now being detected. Will monitor for 24 hours to confirm full resolution. @fccpcnigeria@NgComCommission.
@AirtelNigeria I have received multiple messages sms claiming the issue is resolved but I still have not been able to get service. Still stuck on 3G. At this point I'll need to be refunded for subscription fee. @fccpcnigeria@NgComCommission
I have been unable to browse on the ODU for the past few days now. 5G & 4G down. Only 3G barely. I have seen a myriad of complaints of similar issue here on X. Is there no solution in sight? No customer agent to speak to. No clear communication of issue. π
@AirtelNigeria
@aedcelectricity@FirstNoel_ It's not a feeling but FACT as you've rightly mentioned. Supply has CONSISTENTLY fallen below transactionally agreed NOT "promised" hours of supply which we have already paid for in advance!
@aedcelectricity@FirstNoel_ You ignore the point. It's intentional and I know. Can you confidently say Gaduwa/Durumi III has been consistently supplied 20+ hours of power?! It's not just about the current extended power outage being addressed! This is trade. We pay for Band A, yet no Band A service..
@FirstNoel_@aedcelectricity Band A? Wasted money sucking Band A that we haven't experienced in months and @aedcelectricity has ignored with no compensation to us the consumers. Power in Gaduwa has deteriorated and we need to hold them accountable!
@aedcelectricity What is happening with power in Gaduwa/Gudu? Power gone for hours throughout the day everyday! And yet, you have refused to review the tariff down. @NERCNG how long should we be underserved before the right thing is done?
@aedcelectricity Attn: @NERCNG Its clear that we are not being serviced Band A hours at Apo-Gudu/Gaduwa. Multiple power outages in the day, everyday for hours in the past month and a half now. Kindly revert us to Band B until you can actually fulfil Band A hours supply.
@aedcelectricity What the hell is going on?! This intermittent On and off with power well into the 3rd week and counting. You think you will not be held responsible for damaged devices right?
@aedcelectricity This has been going on regularly almost at the different times of the day everyday for 2 weeks. That does not seem random but intentional outage.
@T2mobile_ng I've shared it via DM. You said it has been worked on but I've checked and the line still remains as before and unreachable . Nothing works.
@osbornerons1@aedcelectricity As I said in your DM, we don't want it. It's not good value for money and/or service. Revert us back to band B; reduce the hours of supply of you have to to suit band B.