In 1944, the US gov wrote a sabotage manual—how to quietly cripple orgs from within. It now teaches us how NOT to grow:
• Obsess over process
• Revisit settled decisions
• Hold endless meetings
• Nitpick wording
• Urge caution
Great to chat growth on RevOps Leaders podcast
@Airbnb isn’t reinventing the wheel. They’re just making it spin smoother. Moves like this don’t just grease the buyer journey with smarter payment strategy, they widen the funnel.
The real edge isn’t always in what you sell but how money moves.
https://t.co/ciRoNnEe47
Behavioral loyalty starts in the brain. Engagement, gamification, and reward don’t just make habits form faster, they make them last. Fun isn’t fluff. It’s fuel. The more immersive the loop, the deeper the wiring.
https://t.co/1KP1THvX09
AT&T just pulled the plug on relationships and “time served” as the promotion plan. More evidence of workplace contract shifting from emotional to measurable. Tenure and sentiment aren’t metrics—impact is. CEO Stankey is moving from favors to figures.
https://t.co/WYkSyoAhUK. .
Coming soon! 🚀
In our next Industry Voices, Vince Chiofolo of Dash Solutions shares how Loyalty Engineering is reshaping rewards through smarter payments, seamless CX, and first-party data.
Live tomorrow!
#CustomerLoyalty#LoyaltyEngineering#DashSolutions#IndustryVoices
I had a great jam session with Mark Johnson of
@Loyalty360. We dug deep into loyalty engineering, outsmarting churn, getting value out of AI and first-party data. We even took way back to my days behind a cash register.
https://t.co/IVkgUUUFvq
Repetition builds habits—but play builds them faster.
It takes 400 reps to form a neural pathway… but just 10–20 if the experience is fun, curious, or rewarding.
Engagement, loyalty, and behavior change follow the same rules. Make it feel good, and it sticks more.
Nothing draws a crowd like the promise of what’s next.
This week, I got to lead a great AI panel with a behavioral psychologist, an AI product expert, and an AI platform exec.
Real talk, sharp insights, and sparks that’ll outlast the mic drop.
AI’s flipping the old ‘buy or build’ debate on its head—now with more ops teams moonlighting as coders, cranking out apps with tools like @boltdotnew and @Replit while traditional SaaS watches from the sidelines. 👀🍿
Squid Game is the higher stakes version of Silicon Valley tech culture.
Analogy by Target employee on 🅱️
See below 👇
🦑 The main character who knows nothing but is humble enough to stick to the side of the veteran and benefit from their breath of experience.
Registration is now open for the #ItalyRunNYC by Nutella Cafe 5M. Celebrate the Festa della Repubblica and sign up to earn some delicious post-race treats from Nutella. There will be #RisingNYRR activities, so bring the whole family out to enjoy! https://t.co/0VxXBtnErI
“Most companies end up building a system to protect themselves from people who lack judgment. And that only ends up frustrating the people who have it.”
- Marc Randolph, Co-Founder and original CEO, Netflix