Jesus! @premierinn ALWAYS been treated great by the hotel staff. 1 of UK’s great brands. BUT I have just been charged £400 for a booking I never received a confirmation for AND spent 2 hours trying to cancel. Small claims here we go. Grrr. Customer service SO rude..
Finally, @premierinn I asked what would customer service girl do in my shoes? She said that she wasn’t in my shoes and the case was closed, and I will not be getting my money back. We’ll see about that… She needs to look up Customer Service and Guest Relations in a dictionary
@premierinn If we don’t have this conversation in public, then the £380 odd that this experience has cost me won’t benefit anyone else. Bear in mind I had to book another, more expensive hotel OPPOSITE the Premier Inn, unaware that I already had a booking in the hotel next door.