vipul s

[vipul s @vipsriv]

@check24de Hi, I am trying to return an heavy item from last 2 weeks and requested for pick up but everytime your BOT reply me that mail has been sent to seller..and i am about to loose last date of return .. kindly help #check24 #germany

[vipul s @vipsriv]

#CustomerService #cotasker #germany

[vipul s @vipsriv]

@co_tasker I have very bad experience with you .. your contractor made mistake in adjusting the final agreed amount in your app and at the end I am suffered loss of 44 euros .. and instead of giving my money back ..you offering your coupon .. how come this is justified ..

[vipul s @vipsriv]

@maaria_waseem All the best 🤪

[vipul s @vipsriv]

@FischVogel @vodafone_de They charged me 35 euros for not returning modem that they never asked for .. Also humiliate by cancelling my contract on the last day .. leaving me to buy temporary internet which cost me 100 euros , So i lost 135 euros without any fault from my side.. Customer service is bot .

[vipul s @vipsriv]

@vodafone_de ok, then I request you to plz refund my money first and also share the return address ..

[vipul s @vipsriv]

@vodafone_de You took 35 euros from me for not returning wifi router after you cancelled my contract .. None of you sent any email or letter for wifi router return process.. ,I even sent email to your customer care and no response till now..
#germany #broadband #CustomerService

[vipul s @vipsriv]

first of all plz refund my money and also send me your return address #Vodafone

[vipul s @vipsriv]

@vodafone_de Are you also BOT ???? , please check when I first tweet @vodafone

[vipul s @vipsriv]

@vodafone_de first of Dear VF with my folded handed ,please dont ask me to contact to your whatsapp BOT.
I need real human to check status of my new DSL order.I can DM you my order number #broadband #vodafone #germany

[vipul s @vipsriv]

@vodafone_de never 🙏🙏🙏, first you messed up my cable connection and after that when i tried to go with your DSL its more worse..

[vipul s @vipsriv]

@vodafone_de @vodafone ok , be busy .. see you later

[vipul s @vipsriv]

@vodafone_de @vodafone

[vipul s @vipsriv]

@vodafone_de @vodafone Seems i have no option left then to cancel my contract , thank you very much for exceptional support .. keep it up 🙏👍

[vipul s @vipsriv]

@vodafone_de and now the worst part .. I came to Vf store for help and guess what they said .. FOR ONLINE ORDER SUPPORT IS AlSO ONLY ONLINE.. @vodafone where are you heading toward 😡

[vipul s @vipsriv]

@vodafone_de and now you guys are wasting time in understand what went wrong with your customer care .. instead you could have checked the status of my broadband order ...

I still remember once @vodafone was No.1 service provider in the world....

[vipul s @vipsriv]

@vodafone_de they told me that it will take 21 days but they dont have clarity if 21 days is for the next update or overall time till installation .. It seems every helpdesk member have predefined script in front of them .. which they read out everytime when any customer ask update 😡

[vipul s @vipsriv]

@vodafone_de I will dm you my order number , can you please just check what is the status and planned install date?

[vipul s @vipsriv]

@vodafone_de No , he just redirect me to your helpdesk where waiting time is half an hour and no relevant team

[vipul s @vipsriv]

@vodafone_de Now even you are doing soo.., why there is no one to simply tell me status of my broadband connection request??????