Virgin Media ❤️

A truckload of entertainment 🎮💻📱❤️Part of Virgin Media O2 #SeeWhatYouCanDo

[Virgin Media ❤️ @virginmedia]

@CleanzineEditor Hi Jan,

We’re really sorry to hear about this and would be glad to help get it sorted for you.

Could you please send us a direct message so we can look into your account in more detail? That way, we can work with you securely and resolve this as quickly as possible.

[Virgin Media ❤️ @virginmedia]

@TheFiendFan98 Hi there, thanks for your message.
Once your equipment is received and scanned at our warehouse, you should receive a confirmation email. We recommend keeping your proof of postage just in case 👍

[Virgin Media ❤️ @virginmedia]

Thank you very much for sending us a direct message.

For us to have a look at your account, please could you confirm some information with us:
What is the first and second name associated with the account?

What is the account number or postcode associated with the account?

Are you the account holder?

We would also need to go through some security to discuss account details with you. The way we do it is that we request three characters of the account’s memorable word (please don’t send us the whole word) and you can send them to us within 5 minutes. Please let us know when you are ready to proceed with this step.

[Virgin Media ❤️ @virginmedia]

@sirtrevsheader Hi Matt - we are truly sorry that the messages have not got through to us, please try again by sending us your details, and we will ensure that your case is worked on as a priority. Many thanks https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

@sallison1502 Hi - It's a shame to hear that you're considering leaving us. If you would like to discuss cancelling your contract please do feel free to send us a DM with your account number, address and postcode so we can look into this further for you - many thanks https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

@clairelw77 Hi Claire - as the account is in your partners name we would need to speak to them directly in regard to the next stages. If you can get them to call us on 0345 454 1111, or live chat via our website at https://t.co/Jnn1RQFRhY we'll be able to deal with their query directly. We're sorry for any inconvenience caused by the issue

[Virgin Media ❤️ @virginmedia]

@davecrispin Hi Dave - We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please can you send us a DM with your Virgin Media account number, address and postcode, so we can look into this further for you. Many thanks https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

@sirtrevsheader Hi Matt - we're so sorry you're still having issues regarding your services. Please can you respond to us on a DM, so we can clear security and fully investigate for you. Many thanks https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

@RoyCadge Hi Roy - we would need details of your old account, so we can action taking your phone number off our list, please send us a DM to provide this, so we can look into this further. Many thanks. https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

Hi Anthony - We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page (https://t.co/YL7JloOUu9) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment. Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like. You can read about our auto compensation scheme (https://t.co/8OMh1LQCiG) and if you do wish to discuss this further then please get in touch using one of the following contact methods. Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. Many thanks

[Virgin Media ❤️ @virginmedia]

Hi - We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page (https://t.co/YL7JloOUu9) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment. Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like. You can read about our auto compensation scheme (https://t.co/8OMh1LQCiG) and if you do wish to discuss this further then please get in touch using one of the following contact methods. Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. Many thanks

[Virgin Media ❤️ @virginmedia]

@clairelw77 Hi Claire - We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please can you DM us your account number, address and postcode so we can fully investigate this for you. Many thanks https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

Hi Matt - We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide. Please can you DM us with details of your account number, address and postcode so we can fully investigate this for you. Many thanks

[Virgin Media ❤️ @virginmedia]

@AdeB_UK Thanks for bringing this to our attention - we'll have it reported. If you drop us a DM, we'll see what we can do for you about your renewal

[Virgin Media ❤️ @virginmedia]

@kitchykitchster Hi, we're really sorry about your experience. Please could you DM us so we can investigate further. https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

@rachel_lsj Hi Rachel - we're so sorry to hear the issues you've been experiencing, please do DM us details of your account number, address and postcode so we can fully look into this for you. Many thanks https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

Hi Saj - We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page (https://t.co/YL7JloOUu9) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment. Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like. You can read about our auto compensation scheme (https://t.co/8OMh1LQCiG) and if you do wish to discuss this further then please get in touch using one of the following contact methods. Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. Many thanks

[Virgin Media ❤️ @virginmedia]

@Kierbro Hi Kieran,

We’re really sorry to hear how frustrating this has been, especially after being with us for over 20 years – we definitely don’t want things feeling this difficult.

If you send us a DM with your details, we can look into this and try and get you signed in. https://t.co/2fz9fjr36L

[Virgin Media ❤️ @virginmedia]

HI - we're sorry you're still having issues with your connection. Have you tried looking at issues with your Hub? Link here 👉 https://t.co/N59BjnbpQ1 - if you do require more assitance please don't hesitate to send us a DM with details of your account number, address and postcode. Many thanks

[Virgin Media ❤️ @virginmedia]

@kelefc79 Hi - We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. If you can send us a DM with details of their account, address and postcode we'd be more than happy to investigate this for you. Many thanks https://t.co/2fz9fjr36L