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@ConvergeSupport please @ConvergeSupport@ExperienceCNVRG I need my internet back. I have been out of service for a month now. I have sent multiple messages on ALL of your support platforms but until now wala pa rin
@ConvergeSupport KELAN NYO BA AAYUSIN TONG CONNECTION KO?! Ung mga tech nyo wala pdn! Bastos ng agents nyo (currently on the line with an agent who placed me on hold for 30 min at hnhntay nlng ata na mag hang up ako) and you have already cost me 3 UNPAID WORKDAYS! ung FB chat nyo puro bots.
@PLDT_Cares@iamMVP How long really would you like me to wait?! This is a horrible experience so far and at such very crucial time. It’s my kids’ exams week & I’m relying on you..now this
@PLDT_Cares@iamMVP And mind you, these are the same techs who told me they can proceed & facilitate the transfer already that very day if I give 3k..so how come suddenly the req was closed and there was no port available?
@PLDT_Cares@iamMVP Handled how?! The location was a former PLDT customer but ur tech said there was NO PORT?! Is the port’s existence conditional if the customer approves to being ripped off or not?
@PLDT_Cares@iamMVP Yeah, I did and it’s one of your spiels. No one on your end reached out to me during this process xcept when they tried ripping me off & u expect me to believe some1 will investig8 now that your tech cancelled my request?!
@PLDT_Cares@PLDTHome@iamMVP Your technician told me that THERE IS an available cabinet in the area and he can facilitate the relocation if I pay him PHP 3000 off the record. I refused, reported the incident and now my Job Order is CANCELLED?! So much for caring.
@PLDT_Cares@PLDTHome@iamMVP
After unmet SLA expectations and AN ATTEMPT FROM YOUR TECHNICIAN TO RIP ME OFF, you have cancelled my job order.
The house I moved in to was a former PLDT subscriber so it’s impossible that there’s no available facilities in the area.
@PLDT_Cares@iamMVP Your tech did go at my place but wants a different “arrangement” to facilitate the transfer that day. I refused and they never came back….and I still don’t have my connection.