@etihad@etihad@EtihadHelp@antonoaldo@frank__meyer the case officer did reach out me and has not provided any resolution. He stuck to the original issue. He is not acknowledging this fake voucher and not compensating me for the accommodation. This is one pathetic service! Attaching it
@EtihadHelp@etihad Team, I have put in a Case ID 2212063133752 for compensation needed for my canceled flights in Chicago and Abu Dhabi and no one has contacted me yet. Can someone contact me at the number listed on the Case ID?
@EtihadHelp@etihad@etihad@EtihadHelp@antonoaldo@frank__meyer Etihad team, I am still awaiting response on this issue. CRM 01353716247 does not satisfactorily address the issue. I have no way to reject the offer on the website. I have called customer service multiple times, here is bogus voucher
@EtihadHelp@etihad …they assured me that the case will not be closed till the resolution has been provided. Inspite of that, the case was cancelled (it is not closed but rather cancelled). How pathetic customer service is that? Did you try checking with the supervisors I mentioned above?
@EtihadHelp@etihad@etihad@EtihadHelp Moreover the 752 case has already been closed while I was communicating with your customer service and case officer. How do you want me to take this forward?
@EtihadHelp@etihad@EtihadHelp The offer that case officer has been pushing for does not include accommodation compensation for which there was a fake voucher handed over to me. I have been trying to reach out to customer service and case officer to get that included. But no response.
@etihad@EtihadHelp@etihad@EtihadHelp Here is the screenshot of the email thread that supervisors have repeatedly asked me to send to ccdocs email address
@etihad …here is the bogus / fake voucher from your ground staff which was never honored by the hotel. And the investigating officer from your team is not even acknowledging the issue even when I have shared this multiple times…(4/n)
@EtihadHelp@etihad@EtihadHelp Team, my original complaint (2212063133752) has been canceled without notification? I have entered another complaint (2302223558833) today. It has been close to 3 months for this issue I have received horrible support so far.
@EtihadHelp@etihad Team, I have put in a Case ID 2212063133752 for compensation needed for my canceled flights in Chicago and Abu Dhabi and no one has contacted me yet. Can someone contact me at the number listed on the Case ID?
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