@AppleSupport 4/4
After 15–20 days, Apple still cannot explain why this payment fails or how to fix it.
We’ve lost confidence in this support process.
@AppleSupport Please take ownership of Case 102981005636, identify the root cause and resolve it.
No more 72-hour waits. We need a solution
1/4
@AppleSupport Your support is pathetic and dysfunctional.
Case 102981005636: For 15–20 days, we’ve been unable to complete Apple Developer enrollment. It says “Purchase Not Completed.”
Multiple contacts. No resolution, explanation, or ownership.
Urgent escalation needed.
@AppleSupport 3/4
When we ask “What is causing this error?”, some representatives respond: “I can’t answer those questions.”
We keep explaining the same issue to different teams, yet nobody takes responsibility.
We have call/video recordings of our support interactions and can provide them.
@AppleSupport 2/4
We’ve spoken with Billing and Developer teams repeatedly. Billing sends us to Developer; Developer sends us back to Billing.
Nobody can explain the root cause or take ownership.
We’ve already waited through multiple 72-hour periods as instructed. Still no resolution.
@AppleSupport Phone Calling is pathetic after ios 14 update. I could see a lot more people have signal related issues but no response from apple support for it yet. Can you please update?