Vix

Navigating motherhood with two neurodiverse toddlers 🧩
Animal lover & nature seeker 🌲
Advocating for my children & finding the light in the little things. ✨

[Vix @Vix__Vix__]

Here they are: Consumer Rights Act 2015 & Package Travel Regs 2018. It’s YOUR job to know them, not mine. You sold a building site & are now discriminating against my SEN children by refusing a safe, equivalent room. Resolve this NOW. (2/2) @TUIUK @BBCWatchdog

[Vix @Vix__Vix__]

@TUIUK Still NO manager callback. I’ve been lied to twice. 🤥
First "Manager" was just a supervisor. My first agent actually tried to charge me to move from a CONSTRUCTION SITE & told me to "quote the laws" that say I shouldn't have to!(1/2) #TUI #TravelNightmare Ticket: 23749708

[Vix @Vix__Vix__]

@TUIUK I will not be deleting these messages. I will however continue to update this thread with the further illegal acts & contradictions TUI employees have committed since this began. My priority is my children's safety, not your PR. Resolve this today.

[Vix @Vix__Vix__]

@TUIUK sold my family a "luxury" holiday to a hotel that is a CONSTRUCTION SITE. 🏗️ Now they are refusing to provide a safe alternative for my children with Special Educational Needs (SEN). Total failure in Duty of Care. 🧵 (1/3) #TUI #TravelNightmare #BBCWatchdog #SEN

[Vix @Vix__Vix__]

TUI refuses to "buy in" a safe room & would rather we cancel so they only pay a 10% fee. They are choosing profit over safeguarding my SEN children. A breach of the Equality Act & Package Travel Regs. Resolve Ticket 23749708 (3/3)@TUIUK @BBCWatchdog @consumerrightsuk @DailyMailUK

[Vix @Vix__Vix__]

I’ve been lied to for 48hrs. No manager callbacks. Their "Director of Escalation" says this isn't their problem. I have 5 ticket numbers (Lead: 23749708). They want to force us into tiny, unsafe rooms that don't meet our legal/sensory needs. (2/3) @TUIUK @BBCWatchdog