@Hermesparcels live chat have put me on hold again-they estimate it’ll be another 53 minutes before they get back to me. I’ve already spent over 2 HOURS trying to find my parcel... #badcustomerservice
@Hermesparcels illegible delivery note, no parcel to be found, over 2 HOURS so far trying to get help from customer service who’s best offer is ‘it doesn’t exist’.... #worstcustomerserviceever