Dear Lyu Jae-cheol, CEO of LG Electronics, and Kwang-mo Koo, Chairman & CEO of LG Corp.:
I have a question about LG's “Escalate to CEO” mechanism.
Does anyone at LG actually read the complaint before calling the customer?
Because my experience suggests otherwise.
I’m attaching
Dear Lyu Jae-cheol, CEO of LG Electronics, and Kwang-mo Koo, Chairman & CEO of LG Corp.:
I have a question about LG's “Escalate to CEO” mechanism.
Does anyone at LG actually read the complaint before calling the customer?
Because my experience suggests otherwise.
I’m attaching
I am still waiting for LG's answers.
In writing.
And perhaps most importantly:
Please read the email before someone from LG calls me and asks me to explain it again.