vj

Futures trader • Proud speculator • Technical analysis geek

[vj @vj_04]

Dear Lyu Jae-cheol, CEO of LG Electronics, and Kwang-mo Koo, Chairman & CEO of LG Corp.:
I have a question about LG's “Escalate to CEO” mechanism.
Does anyone at LG actually read the complaint before calling the customer?
Because my experience suggests otherwise.
I’m attaching

[vj @vj_04]

#lifesNOTgood

@LGE_Global @LGIndia
#LGIndia #LGElectronics #LG #CustomerService #CustomerExperience #ConsumerRights #LGE_Global #LifesGood

[vj @vj_04]

#lifesNOTgood

@LGE_Global @LGIndia
#LGIndia #LGElectronics #LG #CustomerService #CustomerExperience #ConsumerRights #LGE_Global #LifesGood

[vj @vj_04]

Service Request: RNA260826053950
Branch Escalation Reference: VCA260827071777_01
LG Customer Inquiry Reference: GCA260827060510
#lifesNOTgood

@LGE_Global @LGIndia #LGIndia #LGElectronics #LG #CustomerService #CustomerExperience #ConsumerRights #LGE_Global #LifesGood

[vj @vj_04]

Dear Lyu Jae-cheol, CEO of LG Electronics, and Kwang-mo Koo, Chairman & CEO of LG Corp.:
I have a question about LG's “Escalate to CEO” mechanism.
Does anyone at LG actually read the complaint before calling the customer?
Because my experience suggests otherwise.
I’m attaching

[vj @vj_04]

I am still waiting for LG's answers.
In writing.
And perhaps most importantly:
Please read the email before someone from LG calls me and asks me to explain it again.