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Vince Jeffs
·@ATT
I'm a 30+ year loyal customer. I just spent over 3 hours trying to DM ATT, as my uverse bill went up a large amount in Feb. The experience has not been great. Who can help?
.@ATT
I'm a 30+ year loyal customer. I just spent over 30 min on the phone with the loyalty dept because my tv/internet bill went up by 35%. Essentially they said there is nothing they can do. That is pretty sad. I'll be evaluating other options now unless someone can help.
Want to send a HUGE shout out to the amazing companies supporting TWIMLcon. I’ve admired and worked with many of these companies for years, and I’m excited for what they’ll be sharing at the event. Get to know a bit about them below and check them out https://t.co/UFH3dvUhXq. 🧵
.@BlueMicrophones I cannot get a response from your support! I placed an order on July 21, with no information on status. I opened a ticket with your support on July 31 (Ticket Number : 3769602) and have followed up on the ticket 3x since with not one response?
Check out my latest @CustomerThink article: Customer Analytics, Privacy, & Consent: 5 tips to turn bafflegab to genuine CX - https://t.co/rQakaiJxdg #CX#CustomerExperience
At Pega, we now have a really cool (and powerful) integration with https://t.co/080VIJVS0Y. You might have missed this webinar, but that's okey-dokey. You can catch the replay at https://t.co/hrI79uSGh6
It's not too late (in fact you are JUST IN TIME) to attend our virtual PegaWorld iNspire event starting at 9a east today! You can register at https://t.co/qEJ4SE9Rfx. It's easy and free. See you there. I guarantee you will be inspired :-)
My latest article on @customerthink is about How Next-Best-Action - before, during, & after a crisis - provides the vowels (AEIOU) for CX - Agility, Empathy, Intelligence, Outcomes, Usefulness https://t.co/s8S71JpCfD
I thoroughly enjoyed chatting with @mdial -host of the weekly podcast Minter Dialog - on the role of AI in a pandemic. His questions and insights were inspiring in areas such as empathy, organizational culture, and humans being responsible for the technology they create & employ.
I'm delighted to announce ML Pulse, our new study exploring the ML/AI development and deployment ecosystem.
Data scientists and ML & AI practitioners - Please take the survey here: https://t.co/5qIopZEaop