Vince Jeffs

Into #CX & #Martech ; working @pega; check out my #AI in #CRM articles at & podcasts at

[Vince Jeffs @vjeffs]

.@chiefmartec I overlayed your landscape, suggesting buyers should think about feeding data to a #martech #AI brain & enabling engagement

[Vince Jeffs @vjeffs]

Check out my latest blog on the history of Martech stacks

https://t.co/QjSWF9sFMR

#martech #cdp #Marketing

[Vince Jeffs @vjeffs]

📷
Vince Jeffs
·@ATT
I'm a 30+ year loyal customer. I just spent over 3 hours trying to DM ATT, as my uverse bill went up a large amount in Feb. The experience has not been great. Who can help?

[Vince Jeffs @vjeffs]

My Chat with GPT on AI Consciousness and Purpose #GPT3 #ConversationalAI https://t.co/90Cs1uwh4v

[Vince Jeffs @vjeffs]

.@ATT
I'm a 30+ year loyal customer. I just spent over 30 min on the phone with the loyalty dept because my tv/internet bill went up by 35%. Essentially they said there is nothing they can do. That is pretty sad. I'll be evaluating other options now unless someone can help.

[Vince Jeffs @vjeffs]

Don’t fall into the “we need a CDP first” trap https://t.co/Vh1I8ZHh6O
#CDP #CustomerExperience #DataAnalytics

[Vince Jeffs @vjeffs]

@MorningstarInc Hi, something is wrong with the portfolio manager on your site. And there was no obvious way to report this problem from the website.

[Vince Jeffs @vjeffs]

CDPs Then & Now – The Customer ID (Identification & Data) Problem https://t.co/eKiaW48kRo via @CustomerThink #CDP #customerexperience

[Vince Jeffs @vjeffs]

Be sure to mention your discount code, VINCEJEFFS, which is still good for 20% off of registration!

[Sam Charrington @samcharrington]

Want to send a HUGE shout out to the amazing companies supporting TWIMLcon. I’ve admired and worked with many of these companies for years, and I’m excited for what they’ll be sharing at the event. Get to know a bit about them below and check them out https://t.co/UFH3dvUhXq. 🧵

[Vince Jeffs @vjeffs]

.@ATT I've tried to get someone to respond to my DMs for over a day now and nothing. When will someone respond?

[Vince Jeffs @vjeffs]

Check out my latest article on @customerthink - Dynamic Personalization – 4 critical capabilities for real-time CX -https://t.co/x7QxfQ0Xkt #Marketing #MarketingStrategy #CX

[Vince Jeffs @vjeffs]

...and again still no one???

[Vince Jeffs @vjeffs]

.@BlueMicrophones I cannot get a response from your support! I placed an order on July 21, with no information on status. I opened a ticket with your support on July 31 (Ticket Number : 3769602) and have followed up on the ticket 3x since with not one response?

[Vince Jeffs @vjeffs]

@BlueMicrophones No one has been in touch?

[Vince Jeffs @vjeffs]

Check out my latest @CustomerThink article: Customer Analytics, Privacy, & Consent: 5 tips to turn bafflegab to genuine CX - https://t.co/rQakaiJxdg #CX #CustomerExperience

[Vince Jeffs @vjeffs]

At Pega, we now have a really cool (and powerful) integration with https://t.co/080VIJVS0Y. You might have missed this webinar, but that's okey-dokey. You can catch the replay at https://t.co/hrI79uSGh6

[Vince Jeffs @vjeffs]

It's not too late (in fact you are JUST IN TIME) to attend our virtual PegaWorld iNspire event starting at 9a east today! You can register at https://t.co/qEJ4SE9Rfx. It's easy and free. See you there. I guarantee you will be inspired :-)

[Vince Jeffs @vjeffs]

My latest article on @customerthink is about How Next-Best-Action - before, during, & after a crisis - provides the vowels (AEIOU) for CX - Agility, Empathy, Intelligence, Outcomes, Usefulness https://t.co/s8S71JpCfD

[Vince Jeffs @vjeffs]

I thoroughly enjoyed chatting with @mdial -host of the weekly podcast Minter Dialog - on the role of AI in a pandemic. His questions and insights were inspiring in areas such as empathy, organizational culture, and humans being responsible for the technology they create & employ.

[Minter Dial, Professional Speaker @mdial]

How to Use Artificial Intelligence Responsibly with Vince Jeffs @vjeffs from @pega https://t.co/LmWfOdVgM0 #responsibleAI #pegaworld #AI #podcast

[Sam Charrington @samcharrington]

I'm delighted to announce ML Pulse, our new study exploring the ML/AI development and deployment ecosystem.

Data scientists and ML & AI practitioners - Please take the survey here: https://t.co/5qIopZEaop

[Vince Jeffs @vjeffs]

@samcharrington just finished. And retweeted