Serena Vogt

[Serena Vogt @vogt_serena]

@abhipsitraye @LGIndia True! It took them 10 days but it got resolved

[Serena Vogt @vogt_serena]

@LGIndia Matter resolved

[Serena Vogt @vogt_serena]

Absolute nightmare with @LGIndia @LGIndiaCare. Brand new washer inner door glass spontaneously SHATTERED while off. Complete corporate silence. Support staff promised free warranty repair, but technician demands ₹6000 & disregards customer care.

[Serena Vogt @vogt_serena]

@LGIndia Its 8 days since my washing machines glass door shattered and you are still replying that we r looking into it. Please explain how much time does it take for you to send a replacement as i am under warranty so you cant charge me for that

[Serena Vogt @vogt_serena]

@LGIndia @LGIndiaCare 8 days since glass door of LG washing machine shattered and it is under warranty and LG is yet to replace it and only sends generic replies of looking into the matter . Shame on LG for treating customers so shabbily

[Serena Vogt @vogt_serena]

@LGIndia @LGIndiaCare @LGIndia Still zero action on ticket RNA260816080952! Just repeated "looking into it" template replies. Area Manager Sahil Parashar promised a fix by 5:30 PM yesterday, but now total radio silence and ignoring calls. Unacceptable service!

[Serena Vogt @vogt_serena]

@LGIndia Your Area Manager promised a call and resolution by 5:30 PM yesterday, but never called and is now ignoring my phone calls. Meanwhile, ticket RNA260816080952 remains unresolved. Please provide the direct contact details of the Regional Service Head immediately.

[Serena Vogt @vogt_serena]

@LGIndia @LGIndiaCare @jagograhakjago Two days since @LGIndia @LGIndiaCare promised to look into ticket RNA260816080952, and still ZERO resolution or action. A brand new washer door shattering is a major safety hazard. Demanding ₹6000 for a product under active warranty is completely unacceptable. Resolve this TODAY

[Serena Vogt @vogt_serena]

@LGIndia @LGIndiaCare Grievance officer ignores us with zero replies to chats or emails. Is this how customers under active warranty are treated? Fix this immediately!
Ticket ID: RNA260816080952
@jagograhakjago @ConsumerFeed
#LG #CustomerCare #ConsumerRights (2/2)

[Serena Vogt @vogt_serena]

Issue finally resolved

[Serena Vogt @vogt_serena]

Pls stop stalling! My newly installed Aquaguard has a severe leak. Service ID: CM120626-73358113. Technician Aman Tiwari shot video evidence on 12 June. Supervisor Surender Verma approved replacement on 15 June. Madhur Upadhyay promised delivery by 20 June but is now backtracking.

@EurekaForbes @pratikpota resolve this immediately. Household left without drinking water!#ConsumerForum #BadService

[Serena Vogt @vogt_serena]

@mybmc Who will run our homes if we do not step out? Are private companies being told strictly to ask employees to work from home? I dont think so!

[Serena Vogt @vogt_serena]

@AmazonHelp @firozbabu090 Pathetic service by Amazon. U send a link late at nite and expect me to reply. Now the amazon site says its expired i wont get an exchange . Instead if exchanging u have dumped a bad quality dustbin on my head. Very dissapointed with amazon

[Serena Vogt @vogt_serena]

@amazonIN @AmazonHelp @amzn_manish My return for Order 404-2072817-0985955 (Kolorr 7L Dustbin) was requested on June 23. Your ground support promises "next day pickup" daily but NO ONE shows up. Now agents are marking fake "customer unavailable" reports. Fix this fraud!

[Serena Vogt @vogt_serena]

Very dissapointed with Eureka Forbes. Got a defective piece for 20000 and they just dont wish to replace the defective piece i spite of it being under warranty
@EurekaforbesIN

[Serena Vogt @vogt_serena]

Had ordered plastic garbage bags on the 16th. Money git debited but yet to receive the product. The best part is every day the cust support lies that at the end of the day it will arrive nor has my money been refunded nir the product cone
@JioMart_Support

[Serena Vogt @vogt_serena]

@EurekaforbesIN purchased an aquaguard under sink on 19th may within a week its leaking, technician says it wil be exchanged and gave me a number but no one is taking the call and the product is not getting exchanged. How long do u plan to make a customer suffer.