Funny how democracy is always one inconvenience away.
Every delivery app is “unavailable” at Jantar Mantar.
@Swiggy@zomato@ZeptoNow@letsblinkit
Care to explain?
@letsblinkit@RockWithboAt@albinder Tweet 8/8
This is exactly why consumer rights matter.
Faulty product. Active replacement window. Wrong refund amount. No apology. No explanation.
A customer should not have to beg for basic accountability.
Tagging @jagograhakjago for visibility.
@letsblinkit@RockWithboAt
Update on the @letsblinkit x @RockWithboAt customer service circus.
After 24+ hours of emails, grievance/nodal escalation, screenshots and public posting, Blinkit finally said they’ll take back the faulty speaker and process a refund.
Not replacement. Refund.
@letsblinkit@RockWithboAt@albinder 7/8
If this is how these companies behave over a simple faulty speaker inside the 7-day replacement window, imagine what happens to customers who don’t escalate publicly.
A replacement should not need emails, DMs, grievance escalation, nodal escalation and a public thread.
Update: Blinkit finally agreed to take back the faulty boAt speaker and process a refund after 24 hours of emails, grievance/escalations, screenshots, and public posting.
Before that? We can’t do anything!
No apology. No explanation. No compensation.
@letsblinkit@RockWithboAt
Blinkit and boAt have invented customer support ping-pong.
Bought a faulty boAt Stone Majestic speaker from @letsblinkit. AUX mode doesn’t work.
Blinkit: “Contact boAt.”
boAt: “Invoice date is within replacement period.”
So I’m stuck with a 5k decorative brick.
@RockWithboAt
Update: Blinkit finally agreed to take back the faulty boAt speaker and process a refund after 24 hours of emails, grievance/nodal escalations, screenshots, and public posting.
Before that? “We can’t do anything.”
No apology. No explanation. No compensation.
@letsblinkit
Bought a boAt Stone Majestic speaker from @letsblinkit. AUX mode is faulty.
Blinkit says: “Contact boAt.”
boAt portal says: “Invoice date is within replacement period.”
So Blinkit won’t replace it, boAt won’t let me raise a request.
₹4,999 support chakravyuh.
@RockWithboAt
@blinkitcares Read the thread guys! Two of the biggest companies in this country are not even able to provide simple resolution to a simple supply chain issue.
READ THE ISSUE. The Order Number before generic replies.
@RockWithboAt Adi read the email Adi!
What do I do with this for 7 days? Use it like a banjo?
Seller is blinkit. Your brand is there! Your replacement gaurentee has no say there.
What happened to tell us if they dont replace???
Kya izzat reh gai @amangupta0303 ki?