catherine jones

[catherine jones @vonjnow]

Surprised at v poor experience with @BootsUK awful crash happy website & now they are refusing to honour an advantage card point offer that didn’t track BECAUSE of their shoddy site.End of the road for me&boots after years of shopping #boots #poorcustomerservice #advantagecard

[catherine jones @vonjnow]

@westelmUK Hi there - I was told to expect a response within 2 days… 8 days ago…. Is this really the best West Elm can do?! Please don’t redirect me to that team as it’s like a time loop

[catherine jones @vonjnow]

@westelmUK @westelm given my unanswered emails,just checking your response to a west elm delivery taking off the corner of our neighbour’s garage & leaving without telling us is that we are still stuck paying delivery fees as it is “a fee that our company does not profit from”?😂