When we come up with an easier, more frictionless way to do business with our customers, we are likely to establish a powerful competitive edge in the marketplace. Reducing friction is more important than lowering the price.
We can’t direct the wind, but we can adjust the sails. For maximum happiness, peace, and contentment, may we choose a positive attitude. – Thomas S. Monson
#MondayMotivaton#mondaythoughts
"Customers want a consistently positive customer experience, Consistency creates confidence which can lead to retention and loyalty."
Shep Hyken
#mondaythoughts#MondayMorning
“Customers always remember the service a lot longer than they remember the price.”
Lauren Freedman
Key Takeaway: When selling online or in person, you can never go wrong with playing nice with your customers.
#thursdaymorning#vpcart
When it comes to making a purchase, 64% of people find customer experience more important than price.
Key Takeaway: If you are in a competitive market and you want to stand out, invest more on Customer Experience
#ThursdayThoughts#ecommerce#vpcart
74% of people are likely to switch brands if they find the purchasing process too difficult.
Takeaway: Not only do you miss out on short-term sales with a difficult buying experience, but you also get negative ratings from unhappy customers.
"The average wait time on social media is nine hours."
Takeaway: Engaging rapidly with customers who contact your company via social channels is a huge opportunity for differentiation.
"Business Fun Fact - The average mobile user checks their mobile phone 150 times a day!"
If you are yet to start selling on social media, you really should reconsider. #thursdaymorning#thursdayvibes#Thursday#vpcart
Business Fun Fact - Warner Music owns the copyright to the song “Happy Birthday”. That means technically you owe them royalties every time you sing it to someone. #thursdaymorning#thursdayvibes#ecommerce