Victoria Pena

[Victoria Pena @vpena1121]

@JohnLegere It's a #SLOWDELIVERY&TMOBILESUCKSSUNDAY recipe

[Victoria Pena @vpena1121]

@TMobileHelp @JohnLegere You don't even know what my concerns are bc no one responds to the DMs.

[Victoria Pena @vpena1121]

@JohnLegere @verizon Is one of them, "We can guarantee a resolution"?

[Victoria Pena @vpena1121]

Tmobile is a joke, people.

[Victoria Pena @vpena1121]

@TMobileHelp @JohnLegere I would love that if it would ACTUALLY get resolved. Tmobiles idea of a resolution is completely unfair and unreasonable.

[Victoria Pena @vpena1121]

@TMobileHelp @JohnLegere FYI- You people are truly professional time eaters and should be shut down for causing people around the world this much grief. Get reps trained to handle escalated calls appropriately & stop treating responsible and loyal customers like we owe you something for your mistakes.

[Victoria Pena @vpena1121]

@TMobileHelp @JohnLegere Unfortunately, I am all out of time for games tonight. My blood pressure is sky high & I can't bare another 3 hours of it with no resolution. The only thing Tmobile offers is "WASTE MORE TIME & ENERGY fixing OUR mistakes. But atleast we're still very sorry we screwed up." No thx.

[Victoria Pena @vpena1121]

@lowendkingpin @JohnLegere Don't do it!!!

[Victoria Pena @vpena1121]

@JohnLegere I had the WORST experience today with Tmobile. Not mention it's the 2nd time I have to go through this in less than 2 years. I lost my entire evening, money, 3 & 1/2 hours, etc. A nice vision statement, "...for customers who are unwilling to compromise on quality & value"-right.

[Victoria Pena @vpena1121]

Love my girls!