Customer Care

1,431 Following 34.6k Followers

[The Black Squirrel @ThBlackSquirrel]

@vrbo you are the worst vacation rental platform for hosts by far. Your customer service is horrible. You will not help me with a situation created by your software. You are an awful company to try to work with.

[Customer Care @vrbo_CSupport]

@ThBlackSquirrel Vrbo
Hello,thank you for contacting us.
Regarding your issue, we deeply apologise and would like to look into this further. For quick assistance kindly provide via DM your:

✅Full name.
✅Phone number.
✅Email address.

https://t.co/gg49Rnm6fP

[yechiel winfeld @YWinfeld]

@Vrbo @VrboHelp @ChrisElliott Your host is extorting a $600 "hidden fee" not in the checkout total (400% of booking cost) and provided FAKE phone numbers. Your agents are ignoring a clear Bait-and-Switch scam. Case #148662562. HELP ME NOW. #VrboScam #TravelAlert #ConsumerRights

[Customer Care @vrbo_CSupport]

@YWinfeld Hello, we apologise for the inconvenience and such an experience with us. We would like to closely look at the concern raised. Kindly send us a private message we reach out and assist.

https://t.co/gg49Rnm6fP

[Customer Care @vrbo_CSupport]

Hi, thanks for getting in touch. We're sorry to hear about the issue that you are facing in this regard. Could you please follow back and DM us with the query so that we can assist you further? Thanks

[Jim Dalrymple @jdalrymple]

@vrbo somebody needs to help us. We booked a place through you and we are having major problems. The host won’t call us back and neither will guys. We were on the phone for 45 minutes with a rep and they disconnected the call.

[Conrad McGorkin @ConradMcGorkin]

.@vrbo required pre payment
The pre payment included a "cleaning fee". Absurd that can't at the very least be refunded. My Airline, rental car, & photographer have all issued refunds. Vrbo and their host refuse to make any effort, including effectively ghosting in communication

[Customer Care @vrbo_CSupport]

@ConradMcGorkin Hello, we apologise for the inconvenience and such an experience with us. We would like to closely look at the concern raised.For quick assistance kindly provide via DM your:

✅Full name.
✅Phone number.
✅Email address.

https://t.co/gg49RnmE5n

[Customer Care @vrbo_CSupport]

@JohnDil48186667 Hello,thank you for contacting us.
Regarding your issue, we would like to look into this further. For quick assistance kindly provide via DM your:

✅Full name.
✅Phone number.
✅Email address.

https://t.co/gg49RnmE5n

[Customer Care @vrbo_CSupport]

@SharesnC Hello, We sincerely apologize for the inconvenience this has caused you. We would love to help you with your concern. Please DM us

https://t.co/gg49RnmE5n

[fgsxh hh @Shoeeww]

@vrbo @ExpediaGroup @Expedia

Vrbo has been withholding my payout of $16,000+ for a completed booking.

I’ve called multiple times and am told it’s a “system glitch” and that I’ll hear back in 72 hours — which never happens.

This has been ongoing with no resolution.

[Customer Care @vrbo_CSupport]

@Shoeeww Hello,thank you for contacting us.
Regarding your issue, we sincerely apologise and would like to look into this further. For quick assistance kindly provide via DM your:

✅Full name.
✅Phone number.
✅Email address.

https://t.co/gg49RnmE5n