@KenyaRailways_ Dear Sir/Madam,
I am writing to follow up on the refund for the cancelled tickets, which were cancelled on 17 August 2026.
As per your stated policy, refunds are expected to be processed within 14 working days. This period has now elapsed.
@Zuku_WeCare zuku doesn't seem to care, I tried calling your customer service but no one seems to care answering. They all seem to be asleep. Worst internet service now. Can we all shift to Safcom or faiba.
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@KRACustomerCare I would like to reset my password, I have sent several emails to callcentre but haven't received any response upto now. How can you assist?