Vineet Sahu

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago I have shared all documents ( which they asked product photo, box photo denial letter) on 10th October itself. On 19th October again shared as they asked

[Vineet Sahu @vsahulko]

SHAME ON @Flipkart! Sold me pre-activated (June) defective phone on 10th Oct. Today team called & flatly REFUSED refund. Asking me to pay from my pocket to fix seller's fraud unit! Open cheating of Rs 35,482. (1/2)
Order: OD338835380403616100
@FlipkartSupport @jagograhakjago

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Scam Timeline Part 2:
• 16 Oct: Grievance team promised fix in 48 hours.
• 17, 18, 19, 20 Oct: Called every day! Same fake reply given—"Wait 24 hours, team is working."
• 19 Oct: Visited service center, got Denial Letter & shared all proofs as asked. (4/5)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Adding more tags so this fraud reaches the right authorities. A genuine buyer is being openly looted by @Flipkart and its fraudulent seller!
@jagograhakjago @consaff @ConsumerCourtIn @PiyushGoyal @ashwinivaishnaw @narendramodi @rahulgandhi @RaviSutanjani @amitsmishra

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Legal Fact 6: As per landmark consumer court judgements, a marketplace cannot hide behind "Platform Policy" when a clear case of product tampering & pre-activation fraud is proven by the manufacturer. Filing a case on E-Daakhil for full refund + damages. (6/6)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Legal Fact 5: Reselling a returned/used/damaged product as "Brand New" to a consumer falls under criminal cheating and deceptive business practice. The marketplace platform is equally liable for the fraudulent sellers onboarded on its site. (5/6)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Legal Fact 4: Keeping a customer in the dark for 11 days (from 10th to 21st Oct) under the pretext of backend investigation is a deliberate delay tactic to cross the 7-day return period. This constitutes gross "Deficiency in Service" & Mental Harassment. (4/6)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Legal Fact 3: The authorized brand service center's official Rejection Letter is an absolute expert proof. It clearly states the phone is out-of-warranty due to prior activation. Flipkart's internal tracking cannot override a manufacturer's verification. (3/6)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Legal Fact 2: Selling a pre-activated product (Activated in June) under a fresh invoice (Dated 9 Oct) violates Section 2(47) of Consumer Protection Act, 2019 under "Unfair Trade Practice" & misrepresentation of goods. Flipkart cannot escape its liability. (2/6)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Legal Fact 1: Open Box Delivery only covers visible physical damage or missing items at the doorstep. It is technically impossible to verify internal IMEI database parameters or check software pre-activation history during a 2-minute delivery check. (1/6)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago If Flipkart says "Open Box Delivery done", my question is: How can Open Box detect a software pre-activation fraud done in June?
The seller sent a USED, RETURNED & DAMAGED unit to resale it to me as brand new! This is open CHEATING & corporate fraud. (6/6)
@FlipkartSupport

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Final Result on 21 Oct (Today):
• Total denial! Support called & flatly REFUSED refund/replacement. Asking me to pay from my pocket to repair seller's fraud unit.
• 11 days of pure mental harassment of a genuine buyer! Legal case filing tomorrow. (5/5)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Scam Timeline Part 1:
• 10 Oct: Complained IMMEDIATELY after delivery. Followed every instruction of Flipkart team.
• 11 Oct: Raised official return. Flipkart asked to wait till 15 Oct.
• 15 Oct: Date extended to 16 Oct maliciously to cross 7-day window. (3/5)

[Vineet Sahu @vsahulko]

@Flipkart @flipkartsupport @jagograhakjago Despite having official brand Denial Letter proving fraud, @Flipkart is cheating a customer. Extreme mental harassment! Filing a formal lawsuit on Govt’s E-Daakhil Consumer Court portal tomorrow. (2/2)
Incident ID: IN26101610573575501271
@consaff @ConsumerCourtIn