She wouldn't share her employee number as well. Abusing your @united card members is not the best way to treat your customers. Especially when a child is involved. We were happy to buy a seat as well but Harris was definitely horrible to us
@united currently on flight UA 1849. We had a lap infant but asked a gentlemen if we were able to bring a car seat, which the nice United crew granted us. However, Janice Harris, a United manager revoked that option even when there were seats available. More in the ๐งต