Viral Thakker

Banker. Entrepreneur. Intrigued by life's destination. Looking to up the life quotient all the time. Game for a trek or a adventure or a world tour.

[Viral Thakker @vttwitty]

It's either depth or hype when a real estate commercial building bears the name Fintech while being not owned by Fintech!!

#fintech #GIFT #musings

[Viral Thakker @vttwitty]

@bigbasket_com You may check the last 4 orders ids bw March 19th and 21st, now all are cancelled reasons sighted: operational issues. This is making fool of your customers. Sending registered email id via DM

[Viral Thakker @vttwitty]

@bigbasket_com your delivery service is going from bad to worse - 4 out of 4 orders undelivered, two cancelled and refunded as if you doing a favour? We order since we need things so when do you get your things together? Pathetic...

[Viral Thakker @vttwitty]

@airindia Have not seen any progress in last 10 days. Aside even buying travel insurance does not work as the page does not open ever @TATAAIGIndia to also note. View trips> modify trips > get travel insurance > endlessly loading 👎👎 android device and web both.

[Viral Thakker @vttwitty]

@airindia @NPCI_NPCI @RuPay_npci

When do we get to see RuPay CC option on AirIndia? When does Air India mobile app start tokenization of cards?

#frequentflyer query!

#ffp

[Viral Thakker @vttwitty]

@bobcardofficial This got solved since via intervention of your nodal officer. Experience has to significantly improve.. as email alerts on the progress along the way, was missing.

[Viral Thakker @vttwitty]

@bobcardofficial the service is extremely. No update on a query since last 3 weeks. Including when sending an escalation to your escalations email id. Lot of standard replies only... Can you help? Have ticket number with me

[Viral Thakker @vttwitty]

@grok @EirikrCA @joehansen @elonmusk @xai @grok how do you join and who is already onboard?

[Viral Thakker @vttwitty]

@SwiggyCares No you have not closed this properly and no worries you can see how am I renewing or not renewing my swiggyone membership...be happy with a rs 19 membership that you are pushing for three months, no renewal of any annual membership.

Zomato Gold is on!

[Viral Thakker @vttwitty]

@Swiggy Thanks for marketing some excellent offers to me with 15 notifications a day, knowing english is not a problem than. Failure to still reply and explain to the point raised is a definite issue here with no care shown @SwiggyCares

[Viral Thakker @vttwitty]

@SwiggyCares This case is still open. My last DM many days back is not responded. Full refund expected on the order and 1/3 is provided

[Viral Thakker @vttwitty]

@heydigit Yes I need help with precise IRDA regulations that demand medical prescription and private health records for travel claim? sufficient docs are already provided and your insurance policy is also not listing these docs @irdainsurance

[Viral Thakker @vttwitty]

@heydigit you need to better train your agents whether it is human agents or agents... For the keep repeating the same thing again and again without replying to the context and on that pretext keep delaying customer claims. #PoorService

[Viral Thakker @vttwitty]

@heydigit Your team is asking for private information without providing regulation on why that is needed for a travel claim. Repeat same queries without addressing customer concerns @irdaindia please can you step in - this company is stalling claim for no reason

[Viral Thakker @vttwitty]

@SwiggyCares No they have not. Refund is still awaited,really poor service here...

[Viral Thakker @vttwitty]

@SwiggyCares I have been traveling for work these past few days and back here for weekend. Hope you can resolve this today

[Viral Thakker @vttwitty]

@SwiggyCares I had sent three pics because first I opened one cup and took a pic...it was spoiled so I opened rest two... hopefully you can turn twist images and seebar codes to recognise three items?

[Viral Thakker @vttwitty]

@SwiggyCares This stopping to a new low of asking me to save pictures for so many days of something that was spoiled. If this be your measure firstly you have two cups in a pic so reimburse for value of two cups and secondly did your customer service person not think of this in 1st place?

[Viral Thakker @vttwitty]

@SwiggyCares Terrible experience - order 203358785401282

Check emails with this subject line
Also the email help keeps repeating same message without replying to exact query and context / poor way to handle this

[Viral Thakker @vttwitty]

@SwiggyCares Hi I had ordered 3 cups of GetAWay icecream...all three cups came in melted condition and I had asked for refund. They are refunding for one cup and that too only based price without tax and deliver fees. For me entire order was bad and need full refund