@AmericanAir having a horrible experience with you guys. Left AVP only to be delayed for 2 hours for mechanical issues which left myself and my fiancé to miss all of our connecting flights. AA can’t find a single flight to STL from anywhere.
@AmericanAir It’s a little too late for that now, we got our own hotel and rented a car to drive the 4 hours home since there were no flights from Memphis to STL. We just want a refund for our hotel, car rental and our gas.
@AmericanAir got off the phone with your customer service and they said there was no one who could give us a voucher over the phone. What did you guys think we were suppose to do landing in an airport at 1am? This whole thing has been a #nightmare worst #CustomerService
@AmericanAir it’s 1:30 in the morning and we’re stranded here with no where to go until someone from your 1-800 customer service calls us back. This is the worst experience I’ve ever had with you guys. We’re tired and just want to go home.
@AmericanAir So we end up having to go to Memphis. We’re told we’ll get a hotel voucher from customer services, With the plans of having to drive the 4 hours home in the morning. We land here and try to get the voucher only to find out no one from customer service is here.
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