Telly Vyooer

Cloud Engineer, Linux Server guy, DevOps Engineer, Cloud Architect, Luddite

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks PART2 ...cause the problem but not enough process to resolve it! And an unwillingness to even try. They would not even allow the agent to transfer my call to a supervisor!!! Think about that...

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks the worst part of the problem is a lack of customer support AND customer caring. To be clear this was a problem caused by the bank and their security procedures. They had enough process in place to...

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks PART5 THIS TIME I DO get the code sent to me... BUT THEY STILL WANT ME TO GO TO A BRANCH in the United States!!! Do not do business with this bank!!!!

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks PART4 ...now I am FLAGGED... notes in the ticket and no one will help me... I am angry and pissed off... I post here... I am finally in a location in Portugal where I do have wifi on my phone... I attempt to try again...

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks PART3 ...but that does not work either. I am transparent and tell them I am trying to do this while traveling and that I am in Portugal... now they have something... they want me to go to a local branch office in the United States... Seriously?

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks PART 2 but because my phone is not on wifi only cellular the text to me does not go through (until I hang up the phone) They also try my google number but same problem... I call back to try a diffferent solution....

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks I initiate a Zelle transaction to pay a contractor of mine. For security reasons the transaction is blocked. When I call to inquire, they ask me security questions... and then have to text me a one time code to the phone I am using...

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks take my advice... if you have money in this bank take it out... put it any place else.. just not in this bank... you will regret it at some point... they will NOT let me transact business because I am in Portugal... I KID YOU NOT!!!

[Telly Vyooer @vyooer75010]

@CitizensBank #citizensBankSucks They will not allow me to transact my banking business because I am calling from Portugal! Yes, I am verified and validated, the KNOW who I am...but they want me to go to a branch office in the united states!!! What a f@king Shtty bank

[Telly Vyooer @vyooer75010]

3. If you have any questions or would like to discuss reactivation of the service, please contact us at 1-833-381-0482.

Why yes... I would like to talk to someone... @CitizensBank

But they don't want to talk to me... you are in Europe but come in to a local branch!!

[Telly Vyooer @vyooer75010]

but... I thought the idea of using Zelle is that I CAN sent money to external accounts and users???

For your protection, we've suspended your Zelle® and External Transfers profile.

1. There has been adverse activity reported on your profile.

[Telly Vyooer @vyooer75010]

2. We have received information that you may not be the owner of one of the external accounts added to your transfer profile and have taken this action as a security precaution.

[Telly Vyooer @vyooer75010]

Me trying to access to my money @CitizensBank while abroad...
Citizens: we need to verify you, we texted a code to the phone you are using
Me: well that won't work, We are on that phone, let me speak to a supervisor
Citizens: we need to verify you first #citizensBankSucks

[Telly Vyooer @vyooer75010]

@CitizensBank gave me a home improvement loan but when I attempted to use it, because I needed to move cash, they froze the transaction because this is the first transaction. How to fix... call up a call center filled with foreign workers names Phil and Catherine... how secure

[Telly Vyooer @vyooer75010]

so, according to @CitizensBank - sorry, your customers are in the US, you are a US citizen, your US dollars are in our US bank, you want to send money to another US entity, but you are traveling out of the country... Sorry, you can't use Zelle because it only works in the US

[Telly Vyooer @vyooer75010]

@CitizensBank And perhaps they can try to explain why they allowed 'test' transactions to go through $10 vs a couple thousand? if it was about international v domestic it should never have worked

[Telly Vyooer @vyooer75010]

@CitizensBank WORST EFFING Bank EVER... They think they are secure but they arent. I am traveling in Europe for business and need to do a Zelle transaction but have been blocked. Their SOLUTION? Go to a branch in the US to resolve the issue?! REALLY #citizensbanksucks

[Telly Vyooer @vyooer75010]

and @CitizensBank went full retaliatory... they are saying that because Zelle is a US only process that I am NOT able to manage my money whilst traveling out of the country. So now they blocked me from my own checking account all under the guise of security #citizensBankSucks

[Telly Vyooer @vyooer75010]

@moneymoverscnbc @CitizensBank #citizensBankSucks