Feren

Somewhere at the intersect of cysec | pm | tech | privacy | culture

[Feren @w0rd856]

@qatarairways has now quoted IATA rule for excess luggage but has yet to take responsibility for their customer service agent providing the incorrect information. Here is my reply. #customerservicefail #airlines #qatarairways

[Feren @w0rd856]

@qatarairways has now quoted IATA rule for excess luggage but has yet to take responsibility for their customer service agent providing the incorrect information. Here is my reply. #customerservicefail #airlines #qatarairways

[Feren @w0rd856]

@qatarairways has now in writing confirmed the rule that was followed for the charge i.e. IATA means that's why Qatar excess luggage rates was applied. They are yet to take responsibility for the misinformation saying that JAL rules apply. #CustomerServiceFail #QatarAirways

[Feren @w0rd856]

Hi @qatarairways Do you have a customer service SLA for resolutions? Should customers be able to rely on the information provided by your CS team? As per my complaint filed May 1, it's now been over a month with no resolution #customerService #airlines

[Feren @w0rd856]

Hi @qatarairways Do you have a customer service SLA for resolutions? Should customers be able to rely on the information provided by your CS team? As per my complaint filed May 1, it's now been over a month with no resolution #customerService #airlines

[Feren @w0rd856]

Hi @qatarairways Do you have a customer service SLA for resolutions? Should customers be able to rely on the information provided by your CS team? As per my complaint filed May 1, it's now been over a month with no resolution #customerService #airlines

[Feren @w0rd856]

Received written confirmation from #JAL that they followed @qatarairways excess baggage policy—not JAL rules, as advised by Qatar CS. Still waiting for @qatarairways to respond on how they will address this misinformation and the resulting cost.
#CustomerServiceFail #QatarAirways

[Feren @w0rd856]

Received written confirmation from #JAL that they followed @qatarairways excess baggage policy—not JAL rules, as advised by Qatar CS. Still waiting for @qatarairways to respond on how they will address this misinformation and the resulting cost.
#CustomerServiceFail #QatarAirways

[Feren @w0rd856]

Received written confirmation from #JAL that they followed @qatarairways excess baggage policy—not JAL rules, as advised by Qatar CS. Still waiting for @qatarairways to respond on how they will address this misinformation and the resulting cost.
#CustomerServiceFail #QatarAirways

[Feren @w0rd856]

Still no resolution. JAL says they follow Qatar’s rules. Qatar says JAL is responsible. Circular deflection with no accountability while my bag is still in Japan & I paid the price of another ticket in excess fees. #CustomerServiceFail #QatarCodeShare #JALCodeShare @qatarairways

[Feren @w0rd856]

Still no resolution. JAL says they follow Qatar’s rules. Qatar says JAL is responsible. Circular deflection with no accountability while my bag is still in Japan & I paid the price of another ticket in excess fees. #CustomerServiceFail #QatarCodeShare #JALCodeShare @qatarairways

[Feren @w0rd856]

@qatarairways @JAL_Official_jp Still waiting on resolution: Qatar Airways says baggage fees are JAL's responsibility; JAL says Qatar's fees were used. Charged 4x expected. No one taking responsibility. @qatarairways @JAL_Official_jp #customerservicefail #codeshareconfusion #airlineaccountability

[Christiane Amanpour @amanpour]

From my archive this week: As the world mourns the environmentalist and photographer Sebastião Salgado, a tour through his some of his work with the inimitable artist himself.

[Feren @w0rd856]

@qatarairways @JAL_Official_jp Still waiting on resolution: Qatar Airways says baggage fees are JAL's responsibility; JAL says Qatar's fees were used. Charged 4x expected. No one taking responsibility. @qatarairways @JAL_Official_jp #customerservicefail #codeshareconfusion #airlineaccountability

[Feren @w0rd856]

Has anyone else experienced Qatar and JAL providing contradictory information on baggage rules on code share flights #qatarairways #JAL #codeshareconfusion ?

[Feren @w0rd856]

@qatarairways @JAL_Official_jp Still waiting on resolution: Qatar Airways says baggage fees are JAL's responsibility; JAL says Qatar's fees were used. Charged 4x expected. No one taking responsibility. @qatarairways @JAL_Official_jp #customerservicefail #codeshareconfusion #airlineaccountability

[Feren @w0rd856]

@qatarairways @JAL_Official_jp Still waiting on resolution: Qatar Airways says baggage fees are JAL's responsibility; JAL says Qatar's fees were used. Charged 4x expected. No one taking responsibility. @qatarairways @JAL_Official_jp #customerservicefail #codeshareconfusion #airlineaccountability

[Feren @w0rd856]

I’ve been trying to get clarity from @qatarairways and @JAL_Official_jp about a confusing excess baggage charge on a codeshare flight. Staff gave conflicting info and I was overcharged. Still waiting for a proper resolution. #customerService

[Feren @w0rd856]

@qatarairways @JAL_Official_jp The continued delays are not acceptable for a premium airline. #customerexperience #airlines #passengerrights #airlineissues #DoBetter #QatarAirways #JAL

[Feren @w0rd856]

@qatarairways @JAL_Official_jp After submitting a complaint to Qatar on May 1, CS promised a response in 48-72 hours on May 12, yet I have not had a response to date #customerservicefail #qatarcodeshare #jalcodeshare

[Feren @w0rd856]

@qatarairways @JAL_Official_jp Thank you for the update. This is now the third time I’ve been told my case has been escalated, with no resolution or response after 3 weeks. I would appreciate a clear timeline for when I will receive a formal reply and resolution.

[Feren @w0rd856]

@ThomaswithH @qatarairways @JAL_Official_jp How many others are experiencing this? I have always had excellent customer service until this time.

[Feren @w0rd856]

@qatarairways @JAL_Official_jp After submitting a complaint to Qatar on May 1, CS promised a response in 48-72 hours on May 12, yet I have not had a response to date #customerservicefail #qatarcodeshare #jalcodeshare

[Feren @w0rd856]

@qatarairways @JAL_Official_jp Have sent you a DM with.

[Xische & Co. @Xische]

What will you do this week to #makeitmatter? ✨