WAACSP

The umbrella body for CS/CX practitioners in Africa. become a member, click link below for details. 👇🏾

[WAACSP @waacsp]

We are delighted to announce the dates, timeline and all details of the
ECOWAS
professional
Certification in customer service & virtual assistant
2nd (and final) diet for 2025.

Package is:
-CS
-VA
and
-CRM

[WAACSP @waacsp]

🎙️ WAACSP Fireside Chat Series

Meet & engage with Itunu Awogboro as she shares insights on leadership, customer service excellence, career growth & more.

📅 June 27, 2026
⏰ 7PM WAT | 6PM GH
💻 Zoom
🎁 Win a WAACSP Membership, & more!

#WAACSP #CustomerService #CXprofessionals

[Hansel Praise @hannytalker]

ATTENTION!
If you are in the customer service/experience, Virtual Assistance industry or looking to join in
And
Open to work online for foreign companies

Then read this
👇🏾👇🏾👇🏾

POSITION YOURSELF FOR GLOBAL REMOTE OPPORTUNITIES! 🌍💼

Join the fast-growing global remote and online job industry with Africa’s No. 1 accredited Customer Service & Virtual Assistant Certification Program.

The West Africa Association of Customer Service Professionals (WAACSP) invites you to the 1st Diet 2026 ECOWAS Professional Certification in Customer Service & Virtual Assistance this June.

Earn globally recognized certifications and become a:

✅ Certified Customer Service Professional (CCSP)
✅ Certified Virtual Assistant Professional (CVAP)

This powerful 3-in-1 program gives you:
✔ 2 Professional Certifications
✔ 1 CRM Training Certificate
✔ Practical skills for remote, hybrid, and physical work opportunities

With this certification, you can:

🌍 Access global CS/CX, VA & AI Assistant opportunities
🏠 Work remotely for international and local brands from anywhere
📈 Increase your professional value and career options
💻 Get listed on Africa’s leading recruiting portal — the WAACSP VA-Hub
(https://t.co/vvMg7Kks8A)

PROGRAM DETAILS

📍 Mode: Fully ONLINE facilitator-led Zoom classes
📝 Includes tests, assignments, exercises & exams via the school portal
(https://t.co/IQuX8xvhoM)

👥 Eligibility: ECOWAS nationals seeking professional CS & VA certification

📅 Duration: 8 weekends
June 25 – August 1, 2026

⏰ Class Time: Fridays & Saturdays by 7PM (WAT)

💰 Fee: $50
(Payable in your country’s currency equivalent)

💳 Flexible Payment Plan Available
Pay in 2–3 installments throughout the duration of the program.

📲 Chat: [phone] to request payment plan options.

For full details and registration, visit:
https://t.co/zxOYQCm019

Pss..
Share, Tag or RT to any CS or VA professional this should help.

#Waacsp
#customerService #VirtualAssistant #CS #VA #Ecowas
#Online

[WAACSP @waacsp]

CX is no longer guesswork. It’s DATA.
Introducing DACX 2026 📊
(Data Analytics in Customer Experience)
🗓 July–Sept 2026 (Weekends)
💻 Online | 💰 From $80
Lead with insight. Not assumptions.
🔗
https://t.co/HdDtQmrCv0

#CX #DataAnalytics #BusinessGrowth #Leadership

[WAACSP @waacsp]

Ready for global opportunities?

Join the ECOWAS Certification in Customer Service + Virtual Assistance + CRM

💼 Learn in-demand digital skills
🌍 Work remotely or hybrid
📅 June 25 – Aug 1
🗓 6 weekends | 💻 Online

👉 Apply now https://t.co/OpJWDnCfix…

#RemoteWork #CRM #CS

[WAACSP @waacsp]

Start your remote career with the WAACSP VA Fundamentals Training 🚀

💻 Learn VA tools, task & email management
📁 Build your portfolio
🌍 Access remote job opportunities

📅 May 21–31 (Weekends) | Live on Zoom
💳 Fee: $15 (Local currency accepted)
🔗https://t.co/wnbTcZHRc9

[WAACSP @waacsp]

Hello CX Professionals!

Join the DACX Program — a hands-on weekend course blending Data Analytics + CX 🚀

📊 Power BI, Tableau, CSAT, NPS & more
📅 July–Sept 2026 | 💳 From $80

Perfect for CX Leaders & Analysts

🔗 https://t.co/OdGkUm7bz4

#DataAnalytics #CustomerExperience

[WAACSP @waacsp]

🚨1st Qtr WAACSP Meet&Greet with Mr Afolabi Bello (Access Bank NG)!
Learn from his CS career insights! Lead course & VA-Hub launch too!
🕒March 28, 7 pm WAT.
Venue: Online.
Register here: https://t.co/1H3EnHX4nw
#WAACSP #CustomerService

[WAACSP @waacsp]

🌍 The remote job ecosystem is growing fast.
Become a Certified Virtual Assistant Professional.
ECOWAS CVAP Certification by WAACSP.
📅 Mar 20 – Apr 4, 2026
🗓 Weekends | 💻 Online
Details👇🏾
https://t.co/NhZZvi5TMe

[WAACSP @waacsp]

WE ARE BACK!!! WAACSP kicks off 2026 Service Year with a FREE SoSY webinar on Feb 21! 🕰️ 6pm GH | 7pm NG | Zoom. Theme: Step Up! Stay Relevant! 👉 Register now & get 2 service points! Details:https://t.co/VHHiGNrkJI Share with your network! #WAACSP2026 #CustomerService

[WAACSP @waacsp]

Final call!
Apply to join WAACSP Trainers Network (WTN) 2026 Cohort before it closes!
Huge gap in service education = big income opportunity in CX/CS training & consultancy. Position yourself NOW!
Read details here:https://t.co/F953wsk9wv Create your career path now!

[WAACSP @waacsp]

It’s result time!!
The ‘mother index’ leads the way.
The Ghana Customer Service Index 2025 report will be released on Thursday, January 29, 2026.
What were the trends in 2025?
Who were the best performing brands, sectors?
What’s the Ghana Csat score?
Watch out!

[WAACSP @waacsp]

to work as VAs with a speciality in customer support and allied job roles.

This is the year on VA jobs.

Get into it early!

Click the link in bio 🔗

#ecowas #professionalcertification #cxprofessionals
https://t.co/2VdsJ5Ubr3

[WAACSP @waacsp]

Announcing the 1st CS/VA professional program for 2026.
The ECOWAS professional certification in Customer Service and Virtual Assistance -Off Diet edition comes up between February 20th - March 28th (weekends only).

[WAACSP @waacsp]

and beyond.

The VA industry is growing exponentially with Customer Support being one of the most sought after jobs in remote/online jobs globally.
The WAACSP is the only accredited professional body offering both certifications simultaneously giving holders the global leverage

[WAACSP @waacsp]

Another window, another opportunity to get your career up and going in CS/CX & VA.
If you missed any of the 3 editions of 2025, here is the next best opportunity to become a certified Customer Service Professional (CCSP) and Certified Virtual Assistant Professional (CVAP) in 2026

[WAACSP @waacsp]

New CX Book Alert 📘
From Service Desk to Strategy Table by Afolabi Bello (WAACSP)

A must-read for CS/CX professionals in 2026. Practical insights on CX strategy, culture, positioning & staying relevant.
💰 Promo: ₦4,900
🛒 Order: https://t.co/ekjfOnnZpz

#NewBookAlert #waacsp

[WAACSP @waacsp]

WAACSP’s VA journey
2024 : WAACSP introduced VA training with 20four7VA.
2025 :It evolved into a Professional Certification Programme.
2026: Africa’s 1st 360° VA Portal
Not a VA yet? Earn your CVAP this February ahead of the portal rollout targeting 5,000+ VAs by Dec 31, 2026.

[WAACSP @waacsp]

Registration is 1 month in and 1 month away from closing ⏳
Ready to become a Certified CS Coach/Trainer/Consultant in 2026?
Build a CS/CX side business and train schools, hotels, churches, retail brands & more.
Join the WAACSP Train-The-Trainers Program https://t.co/F953wskHm3

[WAACSP @waacsp]

OFFICIAL
ANNOUNCEMENT!!
WAACSP announces launch of a VA marketplace portal for international and African engagement.
The 1st VA recruitment portal for Africa as we target 5,000 VAs on the portal by December 31, 2026.

Read here:
https://t.co/wjN9SZCfCO

[WAACSP @waacsp]

The WAACSP wishes all customer service professionals across West Africa a prosperous 2026.
Together, we are building a culture of excellence that knows no borders. Let’s make this our best service year yet! 🚀
#WAACSP #CustomerExperience #ECOWAS