@alrajhibank
We urgently need escalation from your international transfers department.
Three USD SWIFT transfers (~50,000 USD total) were returned from the beneficiary bank in China with PACS.004 ACK confirmation due to beneficiary account number error (AC01).
The receiving bank confirms funds were returned via CITIUS33 (Citibank New York), but after more than 6 months the sender still has not received the returned funds.
Please escalate this case to SWIFT investigations / international remittance team and contact us via DM immediately.
@alrajhibank@alrajhibank_en
We urgently need escalation from your international transfers department.
Three USD SWIFT transfers (~50,000 USD total) were returned from the beneficiary bank in China with PACS.004 ACK confirmation due to beneficiary account number error (AC01).
The receiving bank confirms funds were returned via CITIUS33 (Citibank New York), but after more than 6 months the sender still has not received the returned funds.
Please escalate this case to SWIFT investigations / international remittance team and contact us via DM immediately.
@dutweets مرحبا خطي متوقف من ٣ ايام بانتظار التحقق من ملفات التجديد المرسلة من تاريخ ٣١/١/٢٠٢٢ واخر ملف بتاريخ ٣/٢/٢٠٢٢يرجى العمل على انهاء الموضوع اليوم وتفعيل الخط قبل نهاية اليوم كحد اقصى
@dutweets what happened to the 72 hours promise !!! It has been almost 85 hours without any response. How many times should i leave my work and contact du members? How many weeks does it take to update 1 number on the system. My work line is stopped no internet, no calls !!!!
@dutweets I replied to your dm but still no solution to our case. This only happens with du telecom. We have lines with etisalat that never had the same before
@dutweets eventhough we updated our company documents 72 hours ago, just now all our company numbers got stopped !!!!!!! How long should we wait until an employee check our file and update it on the system ??
@dutweets
Hi, i have updated my company docs by email just yeaterday.The mobile number will be disconnected today if the employee did not update it on the system. Please help me update it on the system before disconnection.