Steve Walker

Passionate about how customer-focus drives business success

[Steve Walker @WalkerCEO]

1 hour and 4 minutes ago, my flight landed @INDairport. Still waiting for my bags. Thanks IND and @AmericanAir

[Steve Walker @WalkerCEO]

OK. We are now at 47 mins. Asked American, they said it is raining and there are 130 bags on the plane. @INDairport

[Steve Walker @WalkerCEO]

Alright, I landed at IND more than 30 mins ago. Still no luggage. #

[Steve Walker @WalkerCEO]

@INDairport

[Steve Walker @WalkerCEO]

Alright, I landed at IND more than 30 mins ago. Still no luggage. #

[Steve Walker @WalkerCEO]

@INDairport what is the deal with the luggage. Landed 30 mins ago-got nothing?

[Steve Walker @WalkerCEO]

@INDairport. Flight arrives 9:28. Bags off at 10:36. What is this NY?

[Steve Walker @WalkerCEO]

@IndyCaronNBC @IndyCar Paul Tracy

[Steve Walker @WalkerCEO]

@LeadingNFL Bob Griese

[Benny Johnson @bennyjohnson]

This social distancing party in Buffalo New York lets me know that our country is going to come through this juuuuuust fine https://t.co/RaSXN7BMfU

[Steve Walker @WalkerCEO]

@robertwickens super cool seeing you take a hot lap and then give the command. Keep up the great work.

[Steve Walker @WalkerCEO]

Since it is vacation season, I took a turn as Corporate Receptionist on Friday afternoon. Still awaiting first visitor and/or call. First impressions are key to good CX! #customerexperience #cx https://t.co/N3Ig3Jlzcx

[Gabe Kunda @GabeKunda]

God Bless America - KR

[Steve Walker @WalkerCEO]

AA 1430 Update: Only landed 3 hours late. Now we are waiting on a gate. Can’t wait to see what happened to my carry on they made me check. #AmericanAirlines #travelproblems

[Steve Walker @WalkerCEO]

AA 1430. Update #27: 10:04 pm update come and gone now. What’s the over/under on departure time? #americanairlines

[Steve Walker @WalkerCEO]

AA 1430...unbelievable how badly expectations get set with constant updates that do not come true. We are now delayed 3 hours 14 mins. Every excuse in the book. #americanairlines

[Steve Walker @WalkerCEO]

AA 1430, Part 2... all set to go...then flight attendants time out-delayed another 30 mins. New cabin crew gets on...yeah! Now pilots timed out. Now delayed 185 mins. Updates every five minutes. To be continued...

[Steve Walker @WalkerCEO]

Flight 1430 DFW to SFO-First it was mechanical. Got that fixed. 70 mins late. Then it was maintenance. Got that fixed. 95 mins late. To be continued...#airlines #americanairlines

[Steve Walker @WalkerCEO]

We recap the Qualtrics X4 Summit-the largest, most spectacular gathering of XM professionals...ever. https://t.co/3DX7eiXhcV

[Steve Walker @WalkerCEO]

A great CX success story... https://t.co/c7I1MCtx9r