Helen Bell

[Helen Bell @wallbo]

@British_Airways just realised my luggage is overweight and I’ve already checked in. Will I be ok to add another bag at the airport tomorrow morning?

[Helen Bell @wallbo]

@hm_custserv I’ve left the store now, my receipt is linked to my H&M account on my app. I can’t get back to a store. Why wasn’t it applied automatically?

[Helen Bell @wallbo]

@hm_custserv I’ve just bought in store but doesn’t look like the 20% discount was applied to my kids wear purchases. Can you help?

[Helen Bell @wallbo]

@marksandspencer my Mother’s Day gift arrived without the chocolates I bought. Can you help?

[Helen Bell @wallbo]

@marksandspencer my parcel still hasn’t arrived and tracking hasn’t updated on evri since 4th December. Can you help please? Thanks

[Helen Bell @wallbo]

@Mango can you help with my return please as I can’t process a return on your website

[Helen Bell @wallbo]

@Mango is there a problem with processing online return requests? Have tried two days in a row and get a message saying “your request has not been completed, we are working to fix the error, please try in a few minutes” so I can’t process my return?

[Helen Bell @wallbo]

@HalifaxBank how are you running a business when there is only one person dealing with enquiries in your Sutton branch. No better time to visit I’ve been informed as there is often only one person. Really disappointing service with no other alternative option

[Helen Bell @wallbo]

@marksandspencer I bought a chocolate protein milkshake from you today and it’s off. It’s really thick and undrinkable. The sell by date is August so not sure what’s happened here?!

[Helen Bell @wallbo]

#disneyonice

[Helen Bell @wallbo]

@SouthernRailUK But the earlier train also had a short formation due to an issue at the depot. People aren’t able to get to work. Will this be rectified tomorrow morning?

[Helen Bell @wallbo]

@SouthernRailUK 08.29 carshalton beeches to London Bridge is only 4 coaches? Any reason why? It’s normally standing only with 8 so this is going to be a great fun journey

[Helen Bell @wallbo]

@CenterParcsUK hi, is there any way to find out availability of activities before booking a last minute half term break? Don’t want to book accommodation and then find there is nothing to do as it’s all fully booked! Thanks

[Helen Bell @wallbo]

@SouthernRailUK Ok great, thanks so much for confirming, I’ll give that a try

[Helen Bell @wallbo]

@SouthernRailUK hi, how do I claim delay repay when I no longer have my ticket (it went into your machines) and only have the receipt? It doesn’t seem to be an option on the website?

[Helen Bell @wallbo]

@hm_custserv hi, I bought a pair of trousers that I’ve worn once (so tags are removed) but they’ve shrunk in the wash despite following instructions. Can I return for a refund?

[Helen Bell @wallbo]

@johnlewishelp Thanks Paul

[Helen Bell @wallbo]

@johnlewishelp please can someone update me on my order. It’s over a week late, you have taken the money but I don’t have my order or any idea when I’ll receive it

[Helen Bell @wallbo]

@MetroBank_Help hi, I’m still having issues trying to accept the account offer on your website. Is this still a known IT issue? Is there a way to overcome it?