@_savvv8 Hi there Savannah! Thank you for reaching out to that customer! Now let us get you your order! Please email us your order number so that I can get you the right package! [email protected]
@CityPrepper1 No, unfortuantly the whole bracelet is made as one piece and sent from Bali, and we engrave the blank pieces here in the US to have them shipped out to the customers.
@Tornpaige Hi there! We did not ask that of you, just for our records, to go by policy and send out that free replacement we do need to see the damage to the bracelet. If that can't be provided we will happily offer you a discount to replace your order. Truly sorry for any inconvenience.
@AboardShowboat Hi there Renee, We do apologize that you feel like we could not get any resolution for you. With the order going out exactly as you asked of us there is nothing that we can do on our side to get that replaced for you.
What I can do is offer 30% discount code for a replacement.
@TheDarkJudge Hi there,
Because these bracelets are made out of natural materials it's not uncommon for the bracelet to have a "lived in" look to it. Over time the ash from the engraved portion could become exposed due to different oils, lotions and other outside factors.
@TheDarkJudge Hi there!
We apologize that this has happened, if you've had your order for less than 90 days please contact us at [email protected] and we'd be more than happy to help get this replaced!
@robdylan Hi there,
if you send us a receipt of the paid custom fees for the replacement to [email protected] we can get that refunded to your payment medium. Please include your order number for our reference!