Robert Warburton

[Robert Warburton @warburtonrw]

@bankwithsmile Credit card details been unavailable all morning?

[Robert Warburton @warburtonrw]

@bankwithsmile Yes, there's obviously something wrong with the app. I noticed someone else had the same issue. It was working fine yesterday.

[Robert Warburton @warburtonrw]

@bankwithsmile Is there a problem with the Android app. I can't access my credit card details?

[Robert Warburton @warburtonrw]

@bankwithsmile I can see the overview after I log in but as soon as I click on my credit card account the app crashes

[Robert Warburton @warburtonrw]

@bankwithsmile are your systems down? Can't login through app or web browser. Downdetector seems to imply there is an issue

[Robert Warburton @warburtonrw]

@bankwithsmile your banking app seems to be down again. When is it going to be resolved?

[Robert Warburton @warburtonrw]

@bankwithsmile Do you have an estimated time when this latest issue will be fixed? Systems have been down since lunch time!

[Robert Warburton @warburtonrw]

@bankwithsmile is there a reason why credit card details are unavailable in the app?

[Robert Warburton @warburtonrw]

@virginmedia You appear to have sent a standard reply to my tweet and haven’t answered my specific question re email attachments?

[Robert Warburton @warburtonrw]

@virginmedia I saved an email in my drafts folder along with some attachments and tables in order to work on them later. The latter have now disappeared. Are they likely to reappear when you’ve resolved your email issues?

[Robert Warburton @warburtonrw]

@bankwithsmile "We have planned maintenance on our mobile app and online banking services between 9 -10pm this Wednesday 7th December. During this time, these services will be unavailable"

Why is mobile banking still unavailable at 11:20 pm?

[Robert Warburton @warburtonrw]

@coventrybs Systems appear to have been down all day. Can you please advise when this issue is going to be resolved. Very little communication coming from Coventry BS.

[Robert Warburton @warburtonrw]

@ShellEnergyHome Trying to submit readings but App and Website both unavailable. When will this be fixed?

[Robert Warburton @warburtonrw]

@asda_mobile I keep getting ‘Server Error’ when trying to log in to my account. When will this be fixed?

[Robert Warburton @warburtonrw]

@bankwithsmile Mobile and online banking down again. Any ETA on when it will be available? Why do your systems appear less robust than your competitors?

[Robert Warburton @warburtonrw]

@bankwithsmile App is so frustrating! Just tried to set up payment to new recipient. After confirming details with receiving bank the App just crashes. Gradually moving business to Nationwide and then will close Smile AC. Shame, been with them for 30 years

[Robert Warburton @warburtonrw]

@bankwithsmile Another frustrating day with zero access to the mobile app and internet banking. Only bland communication provided with no indication of timescales to reinstate services or of the underlying causes.

[Robert Warburton @warburtonrw]

@bankwithsmile Given that Smile and Cooperative bank are both under the same umbrella I thought the transfer would be more seamless. I also wonder if there is now a future for the Smile Bank as it doesn't appear to have any unique features compared to the co-op bank

[Robert Warburton @warburtonrw]

@bankwithsmile Cooperative bank online banking and mobile app appear to be more robust than the Smile equivalents. Can Smile accounts be easily transferred to the Cooperative bank?

[Robert Warburton @warburtonrw]

@bankwithsmile Internet banking down, mobile app down, continually on hold on telephone banking. Third consecutive day now ..... When will this be resolved?