To ensure they can offer best-in-class #customerexperience, @marksandspencer asked to help replace a legacy phone system which routes 11 million calls to stores and #contactcentre per annum, with an #AI-powered solution. Download the case study 👉 https://t.co/Kc3inxPBJA #CX
The #pandemic has put high street stores under immense pressure. But it's not the end of our town and city centres. @wards03 explains how we need to rethink our approach to #customerexperience (#CX). Read more https://t.co/qMNvrutFCn #brilliantCX#retail