@SouthernRailUK@SW_Help Saw this too late, but thanks for the reply. They have rebooked tickets via Clapham and will claim the delay repay for the cancelled train.
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@SW_Help My nephew is finally off the train at Brockenhurst and has gone home, abandoning his trip to London. What happens about the return half of his ticket? He will obviously get 100% of his ticket to London back but what about the return ticket?