Have you built your CRM to deliver a 360 view?
The company built its proprietary CRM that provides a 360-degree view of the customer—which allows it to capture all customer touchpoints and deliver an omnichannel experience. https://t.co/o3dSLZPAgB
Vaughan says Kiwi Insurance will be focusing strongly on customer experience in the coming years... @Korsgaden_Int sound familiar? https://t.co/zxCopvLohm
Putting the customer first ... novel idea
“You’ve got to figure out how to disrupt your own business before somebody else disrupts it for you.”
#techwithwarner@KCarnahan @Korsgaden_Int https://t.co/C6arqediqX
#4 Network, network, network! My fav!
Key take away and one of those mantras that I am truly living into. Networking is an artform. Remember to be your authentic self. Please pay it forward. #Accenture#techwithwarner#leadership#ALPFA https://t.co/nyqtLACBlm
I had a front seat to this .... funny how it was over looked ...
“Change will remain a constant for financial services.... Change becomes associated with sweeping organisational restructures and job cuts, .... need to reapply...
#accenture#techwithwarner https://t.co/UORwIgjqpT
Something to consider .... is your organization approaching customer experience with a big bang approach where all the channels must be changed at once... might not be the best approach.
#Accenture#techwithwarner#discussionpartner Troy Korsgaden https://t.co/vEix0qrvVv
A mantra to live by ... “don’t try to be perfect, be the best version of you and aim to cultivate the best in other people”.... https://t.co/gwdKL1rNZG
Is your organization ready for autonomous cars? Different dimensions to consider .... cyber security, new policies, new software to manage the fleet...
#accenture#autonomouscars#futureishere https://t.co/XJ49IaFNuU
Are you looking at the rear view mirror, through the windshield or expecting customers to stay the same?
Take a view from the driver’s seat in this article..... https://t.co/jVNh8wvVpU
Where are you prioritizing your cyber security ?
As cyber threats grow, so do methods of protection. Five experimental cybersecurity trends businesses should pay attention to: https://t.co/2YXb7DVVXi
Did you know .... “Before starting a digital transformation journey, it’s crucial that all team members are on board, from the top of the organisation all the way down” https://t.co/0HD06MTMGd
Did you know .... High levels of fear and anxiety in the workforce are undermining transformational change and performance within financial services firms. https://t.co/VfaS4cadHh
Because sharing is caring... Check it out in your free time.
CB always has a ton of good relevant information on the trends within the industry. https://t.co/cWiAaxwKit https://t.co/Dc3o6SgICs
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