Wasim Anwar

[Wasim Anwar @WasimAnwar265]

@UberIN_Support Escalating further as @Uber_IN is not resolving the issue. Marking complaints as “resolved” without receipt or refund is unacceptable. Requesting intervention.
@Uber @Uber_Support
#UberIndia #ConsumerRights #PoorService

[Wasim Anwar @WasimAnwar265]

@UberIN_Support
Extremely disappointed with @Uber_IN. Driver collected toll but didn’t provide receipt. App help section is pathetic—no way to contact driver or support. Only auto replies like “sorry for inconvenience.” No call, no receipt, no solution. Is this customer support?

[Wasim Anwar @WasimAnwar265]

@Uber_IN keeps closing my complaint as “resolved” without providing the toll receipt, refund, or any action details—despite payment proof shared. Clear service deficiency.
@prabhjeet_s @jagograhakjago @NCH1915
#UberIndia #ConsumerRights #FalseResolution

[Wasim Anwar @WasimAnwar265]

@UberIN_Support Since Uber is repeatedly closing tickets without resolution, I am escalating this to consumer grievance authorities with full screenshots. This is a clear case of denial of support.
#UberIndia #TrustIssue

[Wasim Anwar @WasimAnwar265]

@UberIN_Support @UberIN_Support is it resolution? again marking the issue as “resolved” in a different thread does NOT make it resolved. There is still no toll receipt, no refund, and no proof of any action taken. Closing tickets repeatedly is not resolution,
@prabhjeet_s
#UberIndia

[Wasim Anwar @WasimAnwar265]

@UberIN_Support Marking this issue as “resolved” without providing the toll receipt, refund, or any action details. This is being closed without resolution and is a clear denial of support.
@Uber_India @Prabhjeet_s
#UberIndia #FalseResolution

[Wasim Anwar @WasimAnwar265]

@UberIN_Support Attaching screenshots of Uber’s in-app support reply and DM reply. Please explain which of these is the “resolution”? There is no toll receipt, no refund, and no details of any action taken. @Uber_IN @prabhjeet_s
#UberIndia #FalseResolution #CustomerRights

[Wasim Anwar @WasimAnwar265]

@UberIN_Support here is your reply

[Wasim Anwar @WasimAnwar265]

@UberIN_Support Also, clearly state what action Uber has taken with the driver or cab owner. If this is not resolved, I will escalate the matter to consumer grievance authorities.
#UberIndia #PoorService #FalseResolution #CustomerRights

[Wasim Anwar @WasimAnwar265]

@UberIN_Support @Uber_IN “Unable to collect receipt from driver” is NOT a solution. I have shared payment proof. Either provide the toll receipt or refund the amount. Repeating excuses and closing tickets is unacceptable.

[Wasim Anwar @WasimAnwar265]

@UberIN_Support sent you screenshot in Private Message

[Wasim Anwar @WasimAnwar265]

@UberIN_Support paid through gpay

[Wasim Anwar @WasimAnwar265]

@UberIN_Support @Uber_IN If Uber cannot contact the driver to collect a simple toll receipt, how can riders trust Uber support in serious cases—wrong charges, lost items, or any misconduct?

[Wasim Anwar @WasimAnwar265]

@UberIN_Support @Uber_IN @Uber_IN now says they are “unable to collect the toll receipt from the driver” and advises me to collect it myself in future. This is shocking for a platform acting as an intermediary.

[Wasim Anwar @WasimAnwar265]

@UberIN_Support @Uber_IN No driver coordination. No toll receipt. No call. Ticket closed as “resolved” citing policy. This is not customer support—this is denying responsibility.
#UberIndia #PoorService #CustomerRights #FalseResolution

[Wasim Anwar @WasimAnwar265]

@UberIN_Support @Uber_IN Support says toll must be paid only after seeing receipt/screenshot. If the customer “forgets,” it’s the customer’s fault. So driver gives no receipt, app blocks contact, and Uber offers zero help.

[Wasim Anwar @WasimAnwar265]

@UberIN_Support @Uber_IN When tried to contact the driver through the app, Help section kept looping and blocked all options. NO way to reach the driver after the trip.
support says it’s “against policy” to share driver contact details. Fine. But ALSO refused to connect me to the driver on my behalf.

[Wasim Anwar @WasimAnwar265]

@UberIN_Support @Uber_IN Uber says “pay toll only after receipt/screenshot,” but when the driver doesn’t provide it, they blame the customer. If policy blocks driver contact, Uber should coordinate internally—but they didn't

[Dhruba Budhadev Choudhury✋🏿 @dhrubachoudhur5]

Today 17th Sep'20 Our PM Modiji's Birthday...

We are observing as National Unemployment Day

He has given us the opportunity to celebrate this day as

#राष्ट्रीय_बेरोजगार_दिवस
#NationalUnemploymentDay