The Water Services Regulatory Board (WASREB) is a non commercial state corporation whose mandate is to ensure access to quality water services for all Kenyans.
WASREB monitors and regulates drinking water quality in Kenya to ensure consumers receive safe and reliable water services.
WASREB Ag. CEO Richard Cheruyiot highlights more on water quality on NTV- UNPACKED edition.
https://t.co/9u4YaQqrvB
Our Customer Service Charter is our commitment and continuous improvement to delivering our services.
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#waterservicesforall .
County leadership underscored their role in sector reforms.
WSPs made measurable commitments to improve compliance. WASREB will conduct structured follow-ups to track progress and enhance accountability.
#waterservicesforall
WASREB held a 3-day Compliance & Capacity Building Workshop in Kakamega, bringing together WSPs, Counties & Water Works Agencies to strengthen regulatory compliance.
Focus areas: licensing, tariffs, reporting, governance, HR & service delivery to underserved communities.
noting the need to improve water services and address existing challenges.
County officials, Water Works Development Agencies, sector representatives, and community members participated in the forums, strengthening inclusive decision-making in the water sector.
WASREB conducted four public consultations for these water utilities:- Takaba (Mandera county), Kirinyaga (Kirinyaga county), Rukanga (Kirinyaga county),and Kisumu (Kisumu county) on proposed tariff adjustments and licensing.
Stakeholders supported the tariffs adjustments,
Kwale County presented its submissions and requested additional time for internal consultations, particularly in light of the Advisory Services Consultant report procured in September 2025. The report outlines a technically sound, legally compliant, and sustainable model for managing the Coast Bulk Water System.
The engagement reaffirmed the shared commitment between the National and County Governments to deliver reliable water services and enhance livelihoods across the coastal region.
Non-Revenue Water is one of the biggest challenges in the water sector. Millions of cubic meters of water are lost every year through leaks, illegal connections, water theft, and burst pipes.
It’s our responsibility to report any water loss to your WSP. Be part of the solution
• Inadequate water supply remains a major concern.
• High NRW persists—stakeholders urged joint action: report leaks/illegal connections, while WSP ensures timely repairs & enforcement.
#WaterServicesForAll
Public consultation on the Wajir Water licence & tariff concluded with no objections from stakeholders.
Key highlights: • WSP not financially self-sustaining—relies on county support. Proposed tariff aims to boost sustainability & service delivery.