🚨 VOUS NE VERREZ PAS CES IMAGES À LA TÉLÉ !
Les manifestants ont immédiatement retiré leur barrages pour laisser passer les pompiers tout en les acclamants 👏🏼
⚠️UPDATE: The situation with @Shopify has now become even more serious @ShopifySupport@Shopify@ShopifyEng@tobi
After our appeal regarding the first Shopify Payments hold was rejected without any explanation or assistance, Shopify has now placed a SECOND store of ours on HOLD, operating in a completely different market.
And we still have NO RESPONSE or explanation.
This is simply NOT ACCEPTABLE.
We are a legitimate business operating real brands. We hold inventory, ship our orders, respond to every customer inquiry quickly, and maintain extremely low dispute and refund rates.
On the first store alone:
• 2,196 orders
• 2 chargebacks — 0.09%
• 0.82% refund rate
• Every order shipped
• Customer inquiries answered within 24h
• Requested verification information provided
Yet €84,000 remains frozen for up to 120 days, our appeal was rejected without any clear reason, and now a SECOND store in a different market has been placed on hold as well.
We have employees, freelancers, suppliers and partners who depend on our business.
These decisions are not just numbers on a dashboard. Without any clear justification or meaningful communication, they are putting our business (and the people who work with us) at serious risk.
If there is a compliance or verification issue, tell us EXACTLY what is required. We are ready to provide any document or information immediately.
What is not reasonable is freezing substantial business funds, disabling payment processing across multiple stores, rejecting an appeal without a clear explanation, and then leaving a legitimate merchant without meaningful support.
@ShopifySupport we urgently need a HUMAN REVIEW and escalation to the Shopify Payments / Merchant Trust team.
Ticket ID: 745084c4-9d05-4589-a3ff-68988af93bd2
We need someone to actually review our case and tell us what is happening.
Please RT for visibility. 🙏🏼
@Shopify@ShopifySupport@ShopifyEng@tobi Our Shopify Payments account was disabled just 2 hours ago. €84,000 is now frozen for up to 120 days and our customers can no longer pay on our store.
This is bringing our business to a complete stop overnight. We need urgent help.
The facts, all verifiable:
• 2,196 orders
• Only 2 chargebacks — 0.09%
• 0.82% refund rate — mainly customers who changed their mind after ordering and were immediately refunded
• Every order has been shipped
• Every customer inquiry answered within 24h
• Identity verification completed and requested information provided
We were told Shopify Payments was disabled because the required identity verification was not completed, despite us having completed the verification process and provided the requested information. We are ready to provide ANY document again immediately if necessary.
What makes this extremely difficult is the impact: €84,000 from our business is now frozen for up to 120 days, customers cannot complete their purchases, and our scaling has been stopped overnight.
This doesn’t just affect us. We have suppliers, freelancers and partners relying on these funds. We now find ourselves unable to pay people we work with because money generated by our business is suddenly inaccessible.
With a 0.09% chargeback rate across 2,196 orders and only a 0.82% refund rate, we genuinely don’t understand how a verification issue can result in our entire payment operation being shut down and €84,000 being held for months.
We’re not asking for special treatment. We’re asking for an urgent HUMAN REVIEW of Ticket ID: 745084c4-9d05-4589-a3ff-68988af93bd2
If anything is missing, tell us exactly what you need and we’ll provide it immediately.
@ShopifySupport please escalate this to the Shopify Payments team. Our DMs are open.
A RT could genuinely help us reach the right person at Shopify. 🙏
@sylvain_ecom Okk, j'avais l'habitude d'utiliser ça via rapi qui est une app de bundle à la base je pensais qu'il y avait une corrélation, merci chef je vais test tout ça
C'est ouvert, 120e par mois pendant 24h uniquement une fois ce delai passé, le skool ne repassera plus jamais à ce prix là et ce , même avec toutes les updates qui arrivent. C'est votre moment de sécuriser votre place. on se rejoint de l'autre côté
https://t.co/hJI8l6egcG
Une place à vie à gagner sous ce tweet , RT + FOLLOW pour participer
a+